16 July 2018
Visit www.avoka.com

Wachovia revamps Web banking service

16 November 2005  |  6607 views  |  0 Wachovia revamps Web banking service

US bank Wachovia has completed an overhaul of its online banking service - which is powered by Corillian's Voyager platform - and says it will move its 3.2 million Web banking customers to the new system during the next few months.

Wachovia says the 16 month overhaul was completed in partnership with Accenture, CheckFree, Corillian and Microsoft.

Development and testing of the platform was conducted jointly by Accenture and Wachovia, while the software was provided by Corillian and Microsoft. Avanade, the joint venture of Accenture and Microsoft, provided systems integration services. The bank says CheckFree will continue to provide customers with ongoing electronic billing and payment services.

Lawrence Baxter, head of Wachovia's e-commerce division, says the platform will provide customers with simpler and swifter navigation and seamless integration of various money management functions.

"The overall presentation to the customer is more comprehensive and integrated with other online applications such as electronic billing and payment, online brokerage and account aggregation," says Baxter.

With the new system, more accounts are visible to customers, while the ability to transfer money between accounts, set up alerts, view fee detail and debit card holds, search for information and find help is enhanced. Wachovia says self-service activities and routine account maintenance, such as updating user profiles, ordering checks and changing addresses, has also become easier.

The bank is planning to add new products and services in the coming months, including an enhanced message centre and a full suite of e-statements for all customer accounts. Wachovia says it is also developing and implementing new tools to protect online accounts from fraudulent access.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Wachovia terminates MBNA credit card agreement

Wachovia terminates MBNA credit card agreement

04 November 2005  |  12428 views  |  0 comments
Wachovia models payments business

Wachovia models payments business

14 October 2005  |  5906 views  |  0 comments
Wachovia licenses Fundtech payments hub

Wachovia licenses Fundtech payments hub

05 September 2005  |  5349 views  |  0 comments
Wachovia moves online banking to Corillian platform

Wachovia moves online banking to Corillian platform

07 July 2004  |  7906 views  |  0 comments

Related company news


Related blogs

Create a blog about this story (membership required)
Visit www.aciworldwide.comVisit http://go.jumio.com/finextraAdVisit info.nice.com

Top topics

Most viewed Most shared
Flux ready for take-off on Barclays Launchpad; scores trial with Costa CoffeeFlux ready for take-off on Barclays Launch...
10536 views comments | 4 tweets | 9 linkedin
Handelsbanken trials micro contactless cardsHandelsbanken trials micro contactless car...
9533 views comments | 18 tweets | 30 linkedin
PayPal ready to spend $3bn a year on acquisitionsPayPal ready to spend $3bn a year on acqui...
8088 views comments | 13 tweets | 17 linkedin
Championing financial inclusion and helping the UnstoppablesChampioning financial inclusion and helpin...
8024 views comments | 3 tweets | 1 linkedin
No greater change will occur than that in financial servicesNo greater change will occur than that in...
7632 views comments | 7 tweets | 13 linkedin

Featured job

Find your next job