Wachovia revamps Web banking service

Wachovia revamps Web banking service

US bank Wachovia has completed an overhaul of its online banking service - which is powered by Corillian's Voyager platform - and says it will move its 3.2 million Web banking customers to the new system during the next few months.

Wachovia says the 16 month overhaul was completed in partnership with Accenture, CheckFree, Corillian and Microsoft.

Development and testing of the platform was conducted jointly by Accenture and Wachovia, while the software was provided by Corillian and Microsoft. Avanade, the joint venture of Accenture and Microsoft, provided systems integration services. The bank says CheckFree will continue to provide customers with ongoing electronic billing and payment services.

Lawrence Baxter, head of Wachovia's e-commerce division, says the platform will provide customers with simpler and swifter navigation and seamless integration of various money management functions.

"The overall presentation to the customer is more comprehensive and integrated with other online applications such as electronic billing and payment, online brokerage and account aggregation," says Baxter.

With the new system, more accounts are visible to customers, while the ability to transfer money between accounts, set up alerts, view fee detail and debit card holds, search for information and find help is enhanced. Wachovia says self-service activities and routine account maintenance, such as updating user profiles, ordering checks and changing addresses, has also become easier.

The bank is planning to add new products and services in the coming months, including an enhanced message centre and a full suite of e-statements for all customer accounts. Wachovia says it is also developing and implementing new tools to protect online accounts from fraudulent access.

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