Sparda-Bank Berlin has signed a two year contract with Wincor Nixdorf for the management of its 400-strong ATM network in east Germany.
The agreement includes the monitoring of the bank's self-service systems, restoration of service in the event of disruptions, cash replenishment, cash optimisation and branch service.
Wincor Nixdorf says the bank will save approximately 30% from outsourcing compared with in-house care and operation of the systems. The vendor says Sparda-Bank has signed up to its transaction-based pricing model and will pay a set fee for each transaction on each of the 400 multi-vendor ATMs, which are located across 76 branches in eastern Germany. The fixed costs that the bank has incurred so far for the operation of its self-service systems will therefore become variable costs.
The vendor says it will manage the ATM network using a remote monitoring service. Changes in status are shown immediately, allowing early intervention to avert disruptions in service and dispatch of service personnel where this is necessary. The vendor's cash management software, ProCash Analyzer, will be used to analyse and determine the optimal replenishment amounts and intervals for each individual ATM.
Dieter Hoffmann, chairman of the executive board, Sparda-Bank Berlin, says: "With Wincor Nixdorf, we have been able to realize and rigorously implement our sales philosophy of cashless branches in an optimal fashion."