US banking group Wells Fargo says its entire network of over 6200 cash machines is now Web-enabled.
Wells Fargo began deploying its Windows-based webATM machines in May 2000. The bank says the Windows systems allows it to update and add new services to its entire network remotely. The platform also makes it easier to implement system improvements – such as adding new languages or the ability to accept envelope-free deposits.
The bank's webATM machines feature six language screen options, customisable fast-cash amounts and receipt preferences and large font touch-screens that make it easier to navigate from screen to screen. All branches also have a talking webATM machine which provides voice instructions for the visually impaired in both English and Spanish.
Jonathan Velline, head of ATM banking, Wells Fargo, says currently more than 51% of chequing accounts are accessed online and customers are conducting as many transactions at our ATMs as they do with tellers.
"We've completely integrated our webATM machines with all our other channels, so customers can access information and conduct transactions in whatever channel that best suits their changing needs and preferences."
The bank has also installed more than 3000 online stations across its branches since 2001. Staff use the system to introduce customers to the bank's Web site and Internet banking services.