Wachovia moves to outsourced speech recognition platform
20 October 2004 | 4788 views | 0
US bank Wachovia is to move to an outsourced interactive voice response (IVR) and speech recognition platform from Convergys.
The Convergys open hosting environment allows clients to create or modify IVR applications from a remote location.
Under the agreement with Wachovia, the bank's current premises-based IVR and speech recognition applications will migrate to the Convergys SpeechPort platform.
Steve Boehm, general manager of Wachovia contact centers, says: "The advanced automated speech recognition program Convergys has developed takes us to the next level in offering our customers the best service possible."