23 August 2017
visit www.avoka.com

R&SA to outsource 1200 admin and processing jobs to India

12 October 2004  |  2832 views  |  0 Royal&Sunalliance

Royal & SunAlliance (R&SA) has announced that it is transfer 1200 staff to India, which will save it over £10 millon ($18m) a year.

The company said the jobs would cover a range of front line and back office roles, including call centre staff. It will adopt a phased approach to the transfers, moving staff from both R&SA and its direct arm MORE TH>N over the next two years.

"As far as possible the reduction in UK jobs will be managed through natural turnover and redeployment. We have kept people informed at all stages and have fully consulted with our union partners and will continue to work closely with them over the next two years," says Duncan Boyle, Royal & SunAlliance’s UK chief executive.

"We work in a very competitive environment and processing some of our work in India will not only help us control costs but will also give us greater operational flexibility," he adds.

The insurer stressed the Indian operation would be run in exactly the same way as R&SA’s UK centres, using the same performance measures and demanding he same standards, to ensure consistency of service wherever a call is answered.

This announcement comes just a month after competitor Norwich Union said it was moving 950 call centre jobs to India and Sri Lanka and intended to have 7,000 staff working in India within three years.

Trade unions said R&SA’s decision was more bad news for the UK’s service sector and showed the threat offshoring represented to the UK economy.

"This announcement clearly shows that offshoring presents an unprecedented threat to UK jobs and the economy. Over 8000 job losses have been announced over the last few weeks," comments David Fleming, Amicus general secretary. "The Government needs to make raising skills a priority. Policies to enable the UK to compete are urgent to reverse employer under investment in training and development which will hamstring the UK service sector if it is allowed to continue."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Offshore IT outsourcing market tops $10bn

Offshore IT outsourcing market tops $10bn

07 October 2004  |  8480 views  |  0 comments
Lloyds TSB in data protection battle over offshore outsourcing

Lloyds TSB in data protection battle over offshore outsourcing

18 August 2004  |  11993 views  |  0 comments
Barclays acquires 50% stake in Indian BPO firm

Barclays acquires 50% stake in Indian BPO firm

16 August 2004  |  6228 views  |  0 comments
Brits want to keep call centres at home - Alliance and Leicester

Brits want to keep call centres at home - Alliance and Leicester

04 May 2004  |  5415 views  |  0 comments
Aviva signs offshore software deal with Wipro

Aviva signs offshore software deal with Wipro

18 February 2004  |  6248 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.eudownload the paper nowvisit www.vasco.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
12694 views comments | 27 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
11308 views comments | 22 tweets | 34 linkedin
Australia regulates digital currenciesAustralia regulates digital currencies
10440 views comments | 21 tweets | 34 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
10424 views comments | 10 tweets | 8 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
10411 views 0 | 6 tweets | 1 linkedin

Featured job

Competitive
London, UK (or flexible)

Find your next job