26 April 2017
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Latest social media news

Wells Fargo to pilot AI-based Messenger bot
Mobile & online

Wells Fargo to pilot AI-based Messenger bot

19 April 2017  |  3748 views  |  0 comments | 12 tweets | 6 linkedin

Wells Fargo is boarding the chatbot train, launching a pilot of an AI-based customer services agent within Facebook's Messenger platform.

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in
Payments

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in

19 April 2017  |  9253 views  |  0 comments | 18 tweets | 19 linkedin

MoneyGram and Western Union have both launched bots that lets customers in the US send money transfers to tens of thousands of locations around the world through Facebook Messenger.

Payday loan firm hit by data breach
Retail banking

Payday loan firm hit by data breach

10 April 2017  |  4767 views  |  0 comments | 6 tweets | 6 linkedin

Wonga, a prominent UK payday loan firm, has warned 270,000 of its customers that their accounts may be at risk following a data breach.

Facebook Messenger AI assistant offers payments suggestions
Payments

Facebook Messenger AI assistant offers payments suggestions

10 April 2017  |  11427 views  |  1 comments | 19 tweets | 20 linkedin

Facebook has revamped its AI assistant for Messenger, M, letting it butt into conversations about payments to offer help with sending and requesting money.

Trust me, I'm a banker: OCBC exec takes lie detector test live on Facebook
Retail banking

Trust me, I'm a banker: OCBC exec takes lie detector test live on Facebook

07 April 2017  |  4609 views  |  0 comments | 5 tweets | 10 linkedin

OCBC has dreamed up a novel way to counter the public's lack of trust in bankers - strapping a senior executive to a lie detector and livestreaming his interrogation on Facebook.

Acadian Asset Management taps Microsoft big data tech for investment guidance
Wholesale banking

Acadian Asset Management taps Microsoft big data tech for investment guidance

08 March 2017  |  5163 views  |  0 comments | 4 tweets | 1 linkedin

Acadian Asset Management is set to start using a Microsoft prediction engine which draws on data from social media and Web searches to guide investment decisions.

Mastercard partners Turkish retailer on Messenger bot payments
Payments

Mastercard partners Turkish retailer on Messenger bot payments

02 March 2017  |  7783 views  |  0 comments | 11 tweets | 11 linkedin

Mastercard has teamed up with Getir to let the Turkish mobile retailer's customers make payments through its Facebook Messenger bot.

TransferWise integrates with Facebook Messenger
Payments

TransferWise integrates with Facebook Messenger

21 February 2017  |  5568 views  |  0 comments | 23 tweets | 19 linkedin

Money transmission scheme TransferWise is joining the chatbot revolution, creating an interface to Facebook Messenger to help users set up transfers from the US, UK, Canada, Australia or Europe.

Personal Finance bot Cleo arrives on Messenger
Start ups

Personal Finance bot Cleo arrives on Messenger

26 January 2017  |  10326 views  |  2 comments | 18 tweets | 14 linkedin

Cleo, a chatbot that is aiming to become the Siri of personal finance, has arrived on Facebook Messenger after picking up backing from a host of big names, including the founders of Skype and Wonga.

POSB virtual agent chats with customers on Facebook
Mobile & online

POSB virtual agent chats with customers on Facebook

20 January 2017  |  4692 views  |  0 comments | 6 tweets | 6 linkedin

DBS Bank subsidiary POSB is using technology from Kasisto, the firm behind Apple's Siri AI, to enable natural language conversations with customers through Facebook Messenger.

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