BBVA is embedding more deeply with social and messaging networks through a new bot that lets Spanish customers access financial information via Facebook and Telegram, and a tool for making payments from Whatsapp.
Wells Fargo is boarding the chatbot train, launching a pilot of an AI-based customer services agent within Facebook's Messenger platform.
OCBC has dreamed up a novel way to counter the public's lack of trust in bankers - strapping a senior executive to a lie detector and livestreaming his interrogation on Facebook.
Acadian Asset Management is set to start using a Microsoft prediction engine which draws on data from social media and Web searches to guide investment decisions.
Money transmission scheme TransferWise is joining the chatbot revolution, creating an interface to Facebook Messenger to help users set up transfers from the US, UK, Canada, Australia or Europe.
Cleo, a chatbot that is aiming to become the Siri of personal finance, has arrived on Facebook Messenger after picking up backing from a host of big names, including the founders of Skype and Wonga.