19 November 2017
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Latest social media news

CIBC builds Messenger digital assistant for sending money overseas
Retail banking

CIBC builds Messenger digital assistant for sending money overseas

07 November 2017  |  4395 views  |  0 comments | 9 tweets | 9 linkedin

The Canadian Imperial Bank of Commerce (CIBC) has launched a digital assistant that helps clients track foreign exchange rates and send money overseas through Facebook Messenger.

Halloween howler: HSBC suffers online banking gremlins
Security

Halloween howler: HSBC suffers online banking gremlins

27 October 2017  |  6353 views  |  0 comments | 3 tweets | 4 linkedin

High street bank HSBC was forced to apologise to UK customers after its online banking service went down for a chunk of Friday.

Citi to roll out chatbot for Facebook Messenger in Singapore
Retail banking

Citi to roll out chatbot for Facebook Messenger in Singapore

11 September 2017  |  8229 views  |  0 comments | 10 tweets | 5 linkedin

Citi is to launch its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out across the Asia Pacific region.

Bank of Baroda calls for calm after big IT glitch
Payments

Bank of Baroda calls for calm after big IT glitch

24 August 2017  |  11800 views  |  1 comments

Customers of India's fourth largest state-owned bank, the Bank of Baroda (BoB), have been asked not to panic after a technical glitch caused thousands of accounts to be wrongly debited.

BBVA brings info and payments to social and messaging networks
Payments

BBVA brings info and payments to social and messaging networks

19 May 2017  |  9781 views  |  0 comments | 12 tweets | 19 linkedin

BBVA is embedding more deeply with social and messaging networks through a new bot that lets Spanish customers access financial information via Facebook and Telegram, and a tool for making payments from Whatsapp.

Wells Fargo to pilot AI-based Messenger bot
Mobile & online

Wells Fargo to pilot AI-based Messenger bot

19 April 2017  |  6525 views  |  0 comments | 12 tweets | 6 linkedin

Wells Fargo is boarding the chatbot train, launching a pilot of an AI-based customer services agent within Facebook's Messenger platform.

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in
Payments

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in

19 April 2017  |  13728 views  |  0 comments | 19 tweets | 21 linkedin

MoneyGram and Western Union have both launched bots that lets customers in the US send money transfers to tens of thousands of locations around the world through Facebook Messenger.

Payday loan firm hit by data breach
Retail banking

Payday loan firm hit by data breach

10 April 2017  |  5752 views  |  0 comments | 6 tweets | 6 linkedin

Wonga, a prominent UK payday loan firm, has warned 270,000 of its customers that their accounts may be at risk following a data breach.

Facebook Messenger AI assistant offers payments suggestions
Payments

Facebook Messenger AI assistant offers payments suggestions

10 April 2017  |  13481 views  |  1 comments | 19 tweets | 20 linkedin

Facebook has revamped its AI assistant for Messenger, M, letting it butt into conversations about payments to offer help with sending and requesting money.

Trust me, I'm a banker: OCBC exec takes lie detector test live on Facebook
Retail banking

Trust me, I'm a banker: OCBC exec takes lie detector test live on Facebook

07 April 2017  |  5528 views  |  0 comments | 5 tweets | 10 linkedin

OCBC has dreamed up a novel way to counter the public's lack of trust in bankers - strapping a senior executive to a lie detector and livestreaming his interrogation on Facebook.

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