American customers who occasionally visit branches are more satisfied with their banks than those that only use mobile and online channels, according to a new JD Power study.
A research paper has revealed a level of scepticism among Asia Pacific banks when it comes to joining forces with fintechs.
Fintech has become a truly global phenomenon, with hubs popping up in cities around the world, although established players such as London and Singapore continue to be the top centres, according to a report by Deloitte.
Banks and asset managers are being hampered in their efforts to work with fintech firms by the desire to own intellectual property (IP), according to research from law firm Simmons & Simmons.
Fearful that they could lose massive chunks of their revenue to standalone fintech challengers, UK financial services firms are looking to neutralise the threat by acquiring and forming partnerships with their potential new rivals.
Despite a concerted effort from governments, NGOs and the private sector, the world has made only patchy progress towards digital money readiness, according to a report from Citi and Imperial College London.
The robots are coming, so says Nordea, which has already 'hired' a host of 'virtual employees' to take on repetitive tasks and is planning to introduce smarter, AI-based colleagues in the near future.