American customers who occasionally visit branches are more satisfied with their banks than those that only use mobile and online channels, according to a new JD Power study.
The march of the robots continues, as Canada's ATB Financial hires dancing humanoids to work in some of its Calgary branches.
Crédit Mutuel is giving 20,000 branch employees assistance in the form of IBM's Watson platform, which will help analyse customer emails and provide information on products and services.
With customer visits plummeting, Lloyds Bank is shrinking the size of hundreds of its branches, ditching tellers in favour of tablet-yielding wandering staffers.
Helping people with mental health problems was on the agenda for developers attending the UK Financial Conduct Authority's latest TechSprint app development challenge earlier this month.
Royal Bank of Scotland is closing another 158 UK branches, with the loss of hundreds of jobs, citing the "dramatic shift" in how people bank in the age of mobile and online services.
Poland's Alior Bank is vowing to cement its place as a leading 'digital disrupter' over the next three years, slashing the size of its branch network and pumping money into technology.
Piraeus Bank in Greece has opened three fully-automated bank branches featuring an array of modern technology and remote cashiers beamed in to help customers perform routine transactions
Every NatWest and Royal Bank of Scotland branch is to get a specialist 'TechXpert' who will help customers use online and mobile banking and raise awareness of other non-branch alternatives.
Canada's Scotiabank has fleshed out its "digital transformation" plan, predicting that its massive outlay on new technology will lead to big efficiency improvements.