30 April 2017
visit http://events.sap.com/gb/fsi-forum-2017/en/home

Latest branch banking news

Bank branch visitors more satisfied than digital-only customers
Mobile & online

Bank branch visitors more satisfied than digital-only customers

28 April 2017  |  4606 views  |  3 comments | 21 tweets | 17 linkedin

American customers who occasionally visit branches are more satisfied with their banks than those that only use mobile and online channels, according to a new JD Power study.

ATB Financial introduces robot branch workers
Retail banking

ATB Financial introduces robot branch workers

27 April 2017  |  4990 views  |  0 comments | 16 tweets | 17 linkedin

The march of the robots continues, as Canada's ATB Financial hires dancing humanoids to work in some of its Calgary branches.

Crédit Mutuel rolls out IBM Watson across branch network
Retail banking

Crédit Mutuel rolls out IBM Watson across branch network

21 April 2017  |  6190 views  |  0 comments | 9 tweets | 12 linkedin

Crédit Mutuel is giving 20,000 branch employees assistance in the form of IBM's Watson platform, which will help analyse customer emails and provide information on products and services.

Lloyds shrinks hundreds of branches
Mobile & online

Lloyds shrinks hundreds of branches

03 April 2017  |  4583 views  |  0 comments | 8 tweets | 14 linkedin

With customer visits plummeting, Lloyds Bank is shrinking the size of hundreds of its branches, ditching tellers in favour of tablet-yielding wandering staffers.

FCA TechSprint tackles financial services and mental health
Mobile & online

FCA TechSprint tackles financial services and mental health

29 March 2017  |  3587 views  |  0 comments | 5 tweets | 3 linkedin

Helping people with mental health problems was on the agenda for developers attending the UK Financial Conduct Authority's latest TechSprint app development challenge earlier this month.

RBS to close 158 branches
Mobile & online

RBS to close 158 branches

23 March 2017  |  5432 views  |  2 comments | 11 tweets | 14 linkedin

Royal Bank of Scotland is closing another 158 UK branches, with the loss of hundreds of jobs, citing the "dramatic shift" in how people bank in the age of mobile and online services.

Poland's Alior to slash branch network in 'digital disruptor' push
Mobile & online

Poland's Alior to slash branch network in 'digital disruptor' push

17 March 2017  |  7422 views  |  0 comments | 6 tweets | 5 linkedin

Poland's Alior Bank is vowing to cement its place as a leading 'digital disrupter' over the next three years, slashing the size of its branch network and pumping money into technology.

Piraeus Bank opens automated 'e-branches'
Retail banking

Piraeus Bank opens automated 'e-branches'

14 March 2017  |  3988 views  |  0 comments | 3 tweets | 7 linkedin

Piraeus Bank in Greece has opened three fully-automated bank branches featuring an array of modern technology and remote cashiers beamed in to help customers perform routine transactions

NatWest and RBS to put digital experts in every branch
Retail banking

NatWest and RBS to put digital experts in every branch

22 February 2017  |  5397 views  |  0 comments | 7 tweets | 8 linkedin

Every NatWest and Royal Bank of Scotland branch is to get a specialist 'TechXpert' who will help customers use online and mobile banking and raise awareness of other non-branch alternatives.

Scotiabank makes digital bet in search of big productivity gains
Mobile & online

Scotiabank makes digital bet in search of big productivity gains

02 February 2017  |  7210 views  |  0 comments | 13 tweets | 11 linkedin

Canada's Scotiabank has fleshed out its "digital transformation" plan, predicting that its massive outlay on new technology will lead to big efficiency improvements.

Previous 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 Next
visit dh.comVisit capgemini.comFind out more

Top topics

Most viewed Most shared
Six global banks join Swift DLT trialsSix global banks join Swift DLT trials
7923 views comments | 16 tweets | 36 linkedin
BBVA steps up fintech acquisition strategy with purchase of OpenpayBBVA steps up fintech acquisition strategy...
7083 views comments | 17 tweets | 16 linkedin
JPMorgan formally quits R3JPMorgan formally quits R3
6671 views comments | 25 tweets | 15 linkedin
Should central banks open up payment and settlement systems to non-banks?Should central banks open up payment and s...
6228 views comments | 22 tweets | 21 linkedin
Token raises $15.7 million as PSD2 approachesToken raises $15.7 million as PSD2 approac...
5995 views comments | 20 tweets | 20 linkedin