25 June 2017
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Latest branch banking news

Santander launches in-branch mortgage video service
Retail banking

Santander launches in-branch mortgage video service

23 June 2017  |  3455 views  |  0 comments | 7 tweets | 5 linkedin

Santander is to beam specialist mortgage advisors over the ether to talk to customers via video screens located at 66 branches across the UK.

Biometric identity platform AimBrain raises £4m
Mobile & online

Biometric identity platform AimBrain raises £4m

20 June 2017  |  5100 views  |  0 comments | 5 tweets | 5 linkedin

AimBrain, a London-based startup using machine learning to help financial services firms tap into biometric authentication, has raised £4 million in a Series A funding round led by BGF Ventures.

Vietnam's TPBank to roll out video bank branches
Retail banking

Vietnam's TPBank to roll out video bank branches

06 June 2017  |  3797 views  |  0 comments | 8 tweets | 5 linkedin

Vietnam's TPBank is to augment its branch network with the introduction of tech-oriented, small-scale video banking branches.

Bank of Ireland makes EUR10m branch development commitment
Retail banking

Bank of Ireland makes EUR10m branch development commitment

05 May 2017  |  4194 views  |  0 comments | 5 tweets | 11 linkedin

Bank of Ireland is pumping EUR10 million into branch development, vowing to reinvent, rather than simply close, sites that see declining customer numbers.

Idea Bank rides the rails with onboard work spaces
Retail banking

Idea Bank rides the rails with onboard work spaces

04 May 2017  |  5007 views  |  2 comments | 11 tweets | 1 linkedin

Poland's Idea Bank is taking mobile banking to the next level, turning carriages on intercity trains into co-working spaces.

Bank branch visitors more satisfied than digital-only customers
Mobile & online

Bank branch visitors more satisfied than digital-only customers

28 April 2017  |  9858 views  |  3 comments | 35 tweets | 26 linkedin

American customers who occasionally visit branches are more satisfied with their banks than those that only use mobile and online channels, according to a new JD Power study.

ATB Financial introduces robot branch workers
Retail banking

ATB Financial introduces robot branch workers

27 April 2017  |  7525 views  |  0 comments | 16 tweets | 18 linkedin

The march of the robots continues, as Canada's ATB Financial hires dancing humanoids to work in some of its Calgary branches.

Crédit Mutuel rolls out IBM Watson across branch network
Retail banking

Crédit Mutuel rolls out IBM Watson across branch network

21 April 2017  |  9650 views  |  0 comments | 9 tweets | 12 linkedin

Crédit Mutuel is giving 20,000 branch employees assistance in the form of IBM's Watson platform, which will help analyse customer emails and provide information on products and services.

Lloyds shrinks hundreds of branches
Mobile & online

Lloyds shrinks hundreds of branches

03 April 2017  |  5030 views  |  0 comments | 8 tweets | 14 linkedin

With customer visits plummeting, Lloyds Bank is shrinking the size of hundreds of its branches, ditching tellers in favour of tablet-yielding wandering staffers.

FCA TechSprint tackles financial services and mental health
Retail banking

FCA TechSprint tackles financial services and mental health

29 March 2017  |  3938 views  |  0 comments | 5 tweets | 3 linkedin

Helping people with mental health problems was on the agenda for developers attending the UK Financial Conduct Authority's latest TechSprint app development challenge earlier this month.

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