IT glitch hits payments processing at Yorkshire Bank
02 September 2014 | 4822 views | 2
Yorkshire Bank has apologised to customers following a computer breakdown that knocked out its branches and Internet banking services and scuppered overnight payments in and out of accounts.
The bank faced an angry backlash from customers on Twitter this morning, who woke to discover that payments in and out of accounts had failed to be processed overnight.
The bank's IT team scrambled to fix the unspecified problems, causing intermittent disruption to online services over the Web and to branch desktops.
"We are glad to report that branches and internet banking are now back online after they were briefly out of service this morning while we worked on fixing things," stated the bank in a public apology posted on its home page this afternoon. "Any payments that were due in to accounts overnight have now been processed, but some withdrawals and outbound payments, like standing orders have yet to be processed. These will go through this afternoon, and we'll let you know that this has happened."
Any customers who suffered financial losses as a result of the problems have been urged to contact the bank for recompense.