21 May 2018

IndusInd Bank opens 'Video Branch'

07 August 2014  |  6088 views  |  0 call centre Customer assitant

IndusInd Bank has taken a novel approach to the 'branch of the future' concept with the launch of a purely video-based channel connecting customers on mobiles and desktops to staff representatives for face-to-face communications.

'Video Branch' is a free service that provides all customers with HD-quality video interactions with a branch manager, relationship manager or with a centralised Video Branch executive. The mobile and desktop-based banking service currently provides all services available over the bank's telephone channel as well as account opening and funds transfer operations. Video Branch is currently available for Android (2.3 and higher) and Apple mobile devices (iOS 6,7, and higher) in the respective App Stores. The bank is using technology from New Jersey-based Vidyo as the backbone of the Video Branch concept. Romesh Sobti, Managing Director and CEO of IndusInd Bank, says: "VidyoWorks is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Turkey's TEB rolls out NCR video teller tech

Turkey's TEB rolls out NCR video teller tech

18 July 2014  |  5851 views  |  0 comments | 4 tweets
Bank of America caters to Skype generation with telepresence roll-out

Bank of America caters to Skype generation with telepresence roll-out

23 May 2014  |  9095 views  |  0 comments | 9 tweets | 6 linkedin
Nationwide rolls out in-branch video links for mortgage advice

Nationwide rolls out in-branch video links for mortgage advice

16 April 2014  |  5335 views  |  0 comments | 3 tweets | 7 linkedin
Bank of America employees picket video teller ATMs

Bank of America employees picket video teller ATMs

26 November 2013  |  6986 views  |  0 comments | 4 tweets | 5 linkedin
Akbank adds video chat to online banking site

Akbank adds video chat to online banking site

27 June 2013  |  6688 views  |  1 comments | 5 tweets | 3 linkedin
BofA rolls out video teller ATMs

BofA rolls out video teller ATMs

04 April 2013  |  8577 views  |  0 comments | 10 tweets | 6 linkedin
UGenius launches online video banking system

UGenius launches online video banking system

10 October 2012  |  7099 views  |  0 comments | 1 linkedin
ASB Bank pilots customer video conferencing facility for PC and mobile

ASB Bank pilots customer video conferencing facility for PC and mobile

05 September 2012  |  6468 views  |  1 comments | 1 tweets
Dollar Bank signs for NCR video teller machines

Dollar Bank signs for NCR video teller machines

21 February 2012  |  7025 views  |  0 comments
Bank of Moscow brings call centre staff to the branch via video conferencing

Bank of Moscow brings call centre staff to the branch via video conferencing

24 February 2011  |  10133 views  |  0 comments
BofA pilots video conferencing for wealth advice

BofA pilots video conferencing for wealth advice

11 February 2011  |  10731 views  |  0 comments

Related blogs

Create a blog about this story (membership required)
Visit www.vasco.com/news/mobile-firstVisit http://go.jumio.com/finextraAdvisit www.ebaday.com

Top topics

Most viewed Most shared
IT implications and the need to pivotIT implications and the need to pivot
9848 views comments | 2 linkedin
Ripple moves to build ecosystem around XRPRipple moves to build ecosystem around XRP
9783 views comments | 5 tweets | 8 linkedin
HSBC claims blockchain breakthrough for trade financeHSBC claims blockchain breakthrough for tr...
9545 views comments | 14 tweets | 16 linkedin
Former JPMorgan blockchain leads unveil new startupFormer JPMorgan blockchain leads unveil ne...
7417 views comments | 2 tweets | 2 linkedin
Worldline to acquire SIX Payment ServicesWorldline to acquire SIX Payment Services
7121 views comments | 14 tweets | 24 linkedin

Featured job

to $120K base, 200K ote, benefits
New York City, NY - USA

Find your next job