21 January 2017
visit http://www.wolterskluwerfs.com

USAA enlists IBM's Watson to help military personnel transition to civilian life

25 July 2014  |  6370 views  |  1 US flag

Online army bank USAA has begun using IBM's Watson cognitive computing platform to help military personnel ease back into civilian life.

IBM's Watson machine caused a stir two years ago when it beat two human competitors to claim the $1 million prize on the US quiz show Jeopardy.

Unusually for a computer programme, Watson excels at analysing the meaning and context of human language, aligned with the ability to quickly process vast amounts of information.

Now, USAA is putting the technology to more practical use through a pilot, feeding Watson more than 3000 documents on topics exclusive to military transitions.

Customers visiting the USAA site can 'Ask Watson' questions, such as 'Can I be in the reserve and collect veterans compensation benefits?' and the machine will comb through the data to find answers.

Shon Manasco, EVP, member experience, USAA, says: "Through this experience, we expect to learn how intelligent assistants like IBM Watson can help service members who may not know exactly where or how to start the daunting transition process."

USAA isn't the first financial institution to try to tap into Watson's powers. Singapore's DBS Bank recently started using the platform at its wealth management business in a bid to improve the advice and experience delivered to affluent customers.

In May last year, ANZ and Royal Bank of Canada said they were working with IBM to test the capabilities of Watson Engagement Advisor for crunching account data and providing clients with relevant, nuanced answers to online and mobile queries.

Comments: (1)

Ganeshbabu Annamalai
Ganeshbabu Annamalai - SCB - Kualalumpur | 25 July, 2014, 12:17

No doubt! Commercialisation of Watson will be an income propelling engine for the declining sales of IBM. 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

DBS to deploy IBM Watson to crunch big data

DBS to deploy IBM Watson to crunch big data

09 January 2014  |  7348 views  |  0 comments | 7 tweets | 8 linkedin
ANZ and Royal Bank of Canada to engage with IBM's Watson

ANZ and Royal Bank of Canada to engage with IBM's Watson

22 May 2013  |  9992 views  |  0 comments | 15 tweets | 9 linkedin
USAA to add Siri-like virtual assistant to mobile app

USAA to add Siri-like virtual assistant to mobile app

08 August 2012  |  8047 views  |  0 comments
Citi turns to IBM's Watson supercomputer for Big Data challenge

Citi turns to IBM's Watson supercomputer for Big Data challenge

05 March 2012  |  10396 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comvisit wavestone.co.uk

Who is commenting?

Top topics

Most viewed Most shared
Banks face big profit loss to digitisation - McKinseyBanks face big profit loss to digitisation...
16135 views comments | 92 tweets | 111 linkedin
Seven banks plan blockchain platform for SMEsSeven banks plan blockchain platform for S...
12781 views comments | 48 tweets | 44 linkedin
Accenture beats Brexit blues with largest-ever London startup programmeAccenture beats Brexit blues with largest-...
11024 views comments | 31 tweets | 20 linkedin
US fintech firms join forces to push data sharing via APIsUS fintech firms join forces to push data...
6791 views comments | 39 tweets | 40 linkedin
HSBC forms tech advisory boardHSBC forms tech advisory board
6478 views comments | 21 tweets | 23 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job