22 July 2017
Download the paper now.

USAA enlists IBM's Watson to help military personnel transition to civilian life

25 July 2014  |  6670 views  |  1 US flag

Online army bank USAA has begun using IBM's Watson cognitive computing platform to help military personnel ease back into civilian life.

IBM's Watson machine caused a stir two years ago when it beat two human competitors to claim the $1 million prize on the US quiz show Jeopardy.

Unusually for a computer programme, Watson excels at analysing the meaning and context of human language, aligned with the ability to quickly process vast amounts of information.

Now, USAA is putting the technology to more practical use through a pilot, feeding Watson more than 3000 documents on topics exclusive to military transitions.

Customers visiting the USAA site can 'Ask Watson' questions, such as 'Can I be in the reserve and collect veterans compensation benefits?' and the machine will comb through the data to find answers.

Shon Manasco, EVP, member experience, USAA, says: "Through this experience, we expect to learn how intelligent assistants like IBM Watson can help service members who may not know exactly where or how to start the daunting transition process."

USAA isn't the first financial institution to try to tap into Watson's powers. Singapore's DBS Bank recently started using the platform at its wealth management business in a bid to improve the advice and experience delivered to affluent customers.

In May last year, ANZ and Royal Bank of Canada said they were working with IBM to test the capabilities of Watson Engagement Advisor for crunching account data and providing clients with relevant, nuanced answers to online and mobile queries.

Comments: (1)

Ganeshbabu Annamalai
Ganeshbabu Annamalai - SCB - Kualalumpur | 25 July, 2014, 12:17

No doubt! Commercialisation of Watson will be an income propelling engine for the declining sales of IBM. 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

DBS to deploy IBM Watson to crunch big data

DBS to deploy IBM Watson to crunch big data

09 January 2014  |  8291 views  |  0 comments | 7 tweets | 8 linkedin
ANZ and Royal Bank of Canada to engage with IBM's Watson

ANZ and Royal Bank of Canada to engage with IBM's Watson

22 May 2013  |  10778 views  |  0 comments | 15 tweets | 9 linkedin
USAA to add Siri-like virtual assistant to mobile app

USAA to add Siri-like virtual assistant to mobile app

08 August 2012  |  8413 views  |  0 comments
Citi turns to IBM's Watson supercomputer for Big Data challenge

Citi turns to IBM's Watson supercomputer for Big Data challenge

05 March 2012  |  10932 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.ncr.comvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
German fintech factory FinLeap raises EUR39 millionGerman fintech factory FinLeap raises EUR3...
13386 views comments | 19 tweets | 15 linkedin
Mastercard to buy AI outfit BrighterionMastercard to buy AI outfit Brighterion
9584 views comments | 14 tweets | 20 linkedin
Barclays rides payments-as-a-service wave with investment in Form3Barclays rides payments-as-a-service wave...
8599 views comments | 16 tweets | 12 linkedin
hands typing furiouslyThe Digital Trade Chain: the blockchain tr...
8204 views 0 | 8 tweets | 16 linkedin
Mastercard and Scotiabank join Enterprise Ethereum AllianceMastercard and Scotiabank join Enterprise...
7097 views comments | 25 tweets | 15 linkedin

Featured job

Competitive
Frankfurt, Germany or CEE Region

Find your next job