21 February 2018
Visit www.avoka.com

Turkey's TEB rolls out NCR video teller tech

18 July 2014  |  5786 views  |  0 Turkey

Turkish Economy Bank (TEB) has deployed NCR Interactive Teller video technology in the lobby of one of its Istanbul branches, enabling customers to talk to off-site employees.

NCR says that its technology offers capabilities way beyond those of the traditional ATM, enabling customers to carry out 95% of normal teller transactions.

The system is designed to help cut operating costs by enabling tellers to simultaneously service multiple branches, while still connecting them with their customers face-to-face.

Yalcin Orhon, director, financial services, NCR Turkey, says: "Through longer teller-service hours and deeper interactions, Interactive Teller can help financial institutions efficiently provide improved services and a better experience to their customers - without losing that human touch."

Earlier this year Nationwide rolled out in-branch video links that let customers talk to off-site mortgage consultants at around 60 branches. The group's chief executive, Graham Beale, told Finextra that the technology was breathing new life into remote branches.

However, it has also proved controversial. Last year a Bank of America employee started an online petition asking the bank to stop the roll-out of video teller ATMs, saying the machines will replace well-paid branch staff with lower-wage call centre operatives.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Bank of America caters to Skype generation with telepresence roll-out

Bank of America caters to Skype generation with telepresence roll-out

23 May 2014  |  8983 views  |  0 comments | 9 tweets | 6 linkedin
Nationwide rolls out in-branch video links for mortgage advice

Nationwide rolls out in-branch video links for mortgage advice

16 April 2014  |  5249 views  |  0 comments | 3 tweets | 7 linkedin
Turkey's TEB builds Google Glass app

Turkey's TEB builds Google Glass app

27 November 2013  |  5972 views  |  0 comments | 2 tweets | 6 linkedin
Bank of America employees picket video teller ATMs

Bank of America employees picket video teller ATMs

26 November 2013  |  6899 views  |  0 comments | 4 tweets | 5 linkedin
Akbank adds video chat to online banking site

Akbank adds video chat to online banking site

27 June 2013  |  6634 views  |  1 comments | 5 tweets | 3 linkedin
BofA rolls out video teller ATMs

BofA rolls out video teller ATMs

04 April 2013  |  8490 views  |  0 comments | 10 tweets | 6 linkedin
NCR buys uGenius as top US banks prepare to pilot video ATMs

NCR buys uGenius as top US banks prepare to pilot video ATMs

03 January 2013  |  7068 views  |  0 comments | 5 tweets | 3 linkedin

Related company news

 

Related company information

NCR

Related blogs

Create a blog about this story (membership required)
Visit http://info.nice.comVisit https://www.capgemini.comVisit www.vasco.com

Top topics

Most viewed Most shared
ABN Amro moves escrow accounts to the blockchainABN Amro moves escrow accounts to the bloc...
10212 views comments | 15 tweets | 13 linkedin
ECB launches staunch defence of cashECB launches staunch defence of cash
9787 views 10 comments | 23 tweets | 26 linkedin
Coinbase and Visa at loggerheads over erroneous charges on customer crypto accountsCoinbase and Visa at loggerheads over erro...
8524 views comments | 13 tweets | 12 linkedin
Ripple makes new connections to emerging marketsRipple makes new connections to emerging m...
7473 views comments | 12 tweets | 5 linkedin
BBVA-backed digital banking startup targets gig economy workersBBVA-backed digital banking startup target...
7236 views comments | 8 tweets | 12 linkedin

Featured job

Find your next job