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SunTrust opens innovation branch to test new tech

12 May 2014  |  5242 views  |  0 Bank Branch Desk with Customer 3

SunTrust Banks has opened an 'innovation branch' in Atlanta where it will test new technology such as automated safety deposit boxes.

In a US first, the fully automated safety deposit box system - built by Hamilton Safe - will let clients access their valuables using their debit card, PIN and hand scan.

The innovation branch also feature NCR Teller Connect ATMs that let customers talk to staffers via video links. A tablet bar provides visitors with an area to access digital banking via guest WiFi, while an interactive 80-inch Microsoft Surface touch screen offers information on products and services.

Brad Dinsmore, corporate EVP, consumer banking and private wealth management, SunTrust, says: "Banking preferences are certainly changing. Consumers want the option of self-service technology inside the branch."

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