21 April 2018

IT glitch sees Ulster Bank customers debited twice

24 April 2014  |  4696 views  |  1 ATM

Ulster Bank has apologised to customers after its latest computer glitch saw some accounts debited twice for ATM withdrawals.

The issue first struck on Easter Monday and affected customers withdrawing money in Northern Ireland for around 24 hours.

The bank is now using Twitter to apologise to irate customers and says that it is working to identified those who have been affected, insisting that no one will be left out of pocket.

Ulster Bank has suffered several IT meltdowns over the last couple of years. In December online services at the Royal Bank of Scotland subsidiary were disrupted, hitting overnight payments processing.

A more serious outage in 2012 saw customers locked out of their accounts for several days, costing RBS more than £120 million in compensation and CEO Stephen Hester his bonus.

Comments: (1)

A Finextra member
A Finextra member | 12 May, 2014, 13:10 By the way, that 2012 outage with their Batch runs when they had to do a cold start with CA7 and could not restore the CA 7 queues in time ........ The multiple Q's that are essential for restoring and restarting at the point of failure should be keep off the legacy system as a backup incase of catastrophic failure ..... They had no idea of where to begin the multiple Batch cycles, the input Q, the output Q, Execution Q, the Jes Q etc etc .... Keeping track off-line on a separate smart server would of least given them a relative starting position ..... This type of catastrophic failure because of the incompatible formats between the scheduler release may of lead to corruption of the Q's necessitating a cold start ... Do this during a night run of some 90,000 Batch jobs and your in for a monumental task to catch up ..... Just my opinion ....
Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

SIX Payments Services glitch sees card transactions booked twice

SIX Payments Services glitch sees card transactions booked twice

29 January 2014  |  3645 views  |  0 comments | 3 tweets
Ulster Bank customers hit by yet another IT breakdown

Ulster Bank customers hit by yet another IT breakdown

12 December 2013  |  4577 views  |  0 comments | 5 tweets | 5 linkedin
In wake of IT meltdown at Ulster Bank, Ireland toughens up payment system risk assessment

In wake of IT meltdown at Ulster Bank, Ireland toughens up payment system risk assessment

28 May 2013  |  5232 views  |  1 comments | 5 tweets | 5 linkedin
Ulster Bank offers IT meltdown victims £20 compensation

Ulster Bank offers IT meltdown victims £20 compensation

31 August 2012  |  5830 views  |  0 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8749 views  |  0 comments
Ulster Bank expects crash compensation to run into 'tens of millions'

Ulster Bank expects crash compensation to run into 'tens of millions'

18 July 2012  |  7277 views  |  0 comments
RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

21 June 2012  |  14113 views  |  3 comments
JPMorgan Chase glitch sees cardholders double charged

JPMorgan Chase glitch sees cardholders double charged

04 April 2012  |  7559 views  |  0 comments
Clydesdale Bank ATM glitch sees users double their money

Clydesdale Bank ATM glitch sees users double their money

12 December 2011  |  7646 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit http://wup.digitalVisit http://go.jumio.com/finextraAd

Top topics

Most viewed Most shared
Top tier banks pass first transactions on trade finance blockchainTop tier banks pass first transactions on...
10486 views comments | 19 tweets | 26 linkedin
Revolut launches spare change savings toolRevolut launches spare change savings tool
9808 views comments | 14 tweets | 19 linkedin
TransferWise becomes first non-bank to open settlement account with BofE RTGSTransferWise becomes first non-bank to ope...
9713 views comments | 18 tweets | 32 linkedin
Barclays Bank sets up tech venture unitBarclays Bank sets up tech venture unit
8853 views comments | 16 tweets | 22 linkedin
Goldman Sachs acquires PFM startup Clarity MoneyGoldman Sachs acquires PFM startup Clarity...
8323 views comments | 9 tweets | 10 linkedin

Featured job

Six-Figure Base + OTE + Benefits
London, UK

Find your next job