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IT glitch sees Ulster Bank customers debited twice

24 April 2014  |  4099 views  |  1 ATM

Ulster Bank has apologised to customers after its latest computer glitch saw some accounts debited twice for ATM withdrawals.

The issue first struck on Easter Monday and affected customers withdrawing money in Northern Ireland for around 24 hours.

The bank is now using Twitter to apologise to irate customers and says that it is working to identified those who have been affected, insisting that no one will be left out of pocket.

Ulster Bank has suffered several IT meltdowns over the last couple of years. In December online services at the Royal Bank of Scotland subsidiary were disrupted, hitting overnight payments processing.

A more serious outage in 2012 saw customers locked out of their accounts for several days, costing RBS more than £120 million in compensation and CEO Stephen Hester his bonus.

Comments: (1)

A Finextra member
A Finextra member | 12 May, 2014, 13:10 By the way, that 2012 outage with their Batch runs when they had to do a cold start with CA7 and could not restore the CA 7 queues in time ........ The multiple Q's that are essential for restoring and restarting at the point of failure should be keep off the legacy system as a backup incase of catastrophic failure ..... They had no idea of where to begin the multiple Batch cycles, the input Q, the output Q, Execution Q, the Jes Q etc etc .... Keeping track off-line on a separate smart server would of least given them a relative starting position ..... This type of catastrophic failure because of the incompatible formats between the scheduler release may of lead to corruption of the Q's necessitating a cold start ... Do this during a night run of some 90,000 Batch jobs and your in for a monumental task to catch up ..... Just my opinion ....
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