26 July 2016
Find out more

Nationwide rolls out in-branch video links for mortgage advice

16 April 2014  |  4565 views  |  0 Nationwide

British building society Nationwide has introduced in-branch video links that let customers talk to off-site mortgage consultants.

In a European first, the high-definition screens have been placed in over 60 branches across the UK in a bid to increase customer access to mortgage advice.

With 94% of customers who use the video links saying that the service is a good or excellent replacement for face-to-face meetings, Nationwide plans to expand its use of the technology to more branches and products.

Graeme Hughes, group director of distribution, Nationwide, says: "This service will drive down waiting times, increase access and offer greater flexibility for customers to meet a consultant at a time that suits them.

"This face-to-face service is just like being sat at a desk with a consultant, the only difference is that the person on the other side of the desk is in Northampton. This technology ensures that there are no video or audio delays, it really is like you are in the same room."

Video services are being investigated by several FS firms as a way of cutting in-branch costs but the practice is controversial. Last year a Bank of America employee started an online petition asking the bank to stop the roll-out of video teller ATMs, saying the machines will replace well-paid branch staff with lower-wage call centre operatives.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Bank of America employees picket video teller ATMs

Bank of America employees picket video teller ATMs

26 November 2013  |  5766 views  |  0 comments | 4 tweets | 5 linkedin
BofA rolls out video teller ATMs

BofA rolls out video teller ATMs

04 April 2013  |  7605 views  |  0 comments | 10 tweets | 6 linkedin
NCR buys uGenius as top US banks prepare to pilot video ATMs

NCR buys uGenius as top US banks prepare to pilot video ATMs

03 January 2013  |  6528 views  |  0 comments | 5 tweets | 3 linkedin
UGenius launches online video banking system

UGenius launches online video banking system

10 October 2012  |  6551 views  |  0 comments | 1 linkedin
NCR takes stake in video banking firm uGenius

NCR takes stake in video banking firm uGenius

31 January 2012  |  4311 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit VocaLink.comFind out moreVisit www.abe-eba.eu

Who is commenting?

Top topics

Most viewed Most shared
MasterCard agrees £700m VocaLink acquisitionMasterCard agrees £700m VocaLink acqu...
9135 views 14 comments | 32 tweets | 37 linkedin
satelliteContactless Bitcoin startup Plutus Tap &am...
9116 views comments | 9 tweets | 4 linkedin
Apps crush internet for UK banking loginsApps crush internet for UK banking logins
7570 views comments | 18 tweets | 25 linkedin
Thomson Reuters and Imperial College form fintech and regtech research partnershipThomson Reuters and Imperial College form...
5858 views comments | 29 tweets | 16 linkedin
hands typing furiouslyHow machine learning can cut costs on tran...
5837 views 0 | 9 tweets | 2 linkedin

Featured job


Brussels (Belgium) or Paris (France)

Find your next job