24 September 2017
visit www.avoka.com

US Bank trials voice biometric access to mobile app

12 February 2014  |  11107 views  |  0 Couple buying smartphone

US Bank is piloting voice biometrics technology which allows customers to access their accounts by speaking into their mobile phones.

The feature allows credit card customers to use their voice to login with a spoken passphrase so they can access their account balances, search transactions and make payments in the bank's mobile app.

US Bank staff have been testing the technology, developed by vendor Nuance Communications, since last April but it is now being rolled out to select credit card customers.

Dominic Venturo, chief innovation officer, US Bank Payment Services, says: "Customers are becoming accustomed to using their voice to interact with their smartphones and can become frustrated with key entering passwords. Exploring a spoken passphrase login through this technology is a logical next step in our work in biometrics."

Robert Weideman, GM, enterprise division, Nuance, adds: "By eliminating the interrogation process that consumers are typically put through and replacing it with a natural, conversational voice interaction, companies can really start to reinvent their customer service experience."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

US Bank works on instant shopping app

US Bank works on instant shopping app

20 December 2013  |  11037 views  |  4 comments | 12 tweets | 6 linkedin
ANZ experiments with voice biometrics as tech investment programme gains ground

ANZ experiments with voice biometrics as tech investment programme gains ground

28 November 2013  |  6480 views  |  1 comments | 5 tweets | 5 linkedin
US Bank introduces mobile photo balance transfers

US Bank introduces mobile photo balance transfers

28 October 2013  |  8368 views  |  0 comments | 10 tweets | 5 linkedin
US Bank lets customers link accounts with Square wallet

US Bank lets customers link accounts with Square wallet

19 July 2013  |  7382 views  |  0 comments | 14 tweets | 9 linkedin
From Facebook to voice recognition and biometrics, ING Direct plans mobile future

From Facebook to voice recognition and biometrics, ING Direct plans mobile future

21 March 2013  |  15785 views  |  2 comments | 30 tweets | 10 linkedin
US Bank pilots NFC iPhone case

US Bank pilots NFC iPhone case

11 January 2013  |  10292 views  |  2 comments | 9 tweets | 9 linkedin
USAA to add Siri-like virtual assistant to mobile app

USAA to add Siri-like virtual assistant to mobile app

08 August 2012  |  8761 views  |  0 comments
BBVA Compass unveils banking's Siri

BBVA Compass unveils banking's Siri

28 June 2012  |  12046 views  |  1 comments

Related company news

 
download the paper nowvisit www.sibos.comvisit www.abe-eba.eu

Top topics

Most viewed Most shared
HSBC switches on selfie payments in ChinaHSBC switches on selfie payments in China
13406 views comments | 28 tweets | 44 linkedin
AXA launches blockchain to cover late flight compensationAXA launches blockchain to cover late flig...
9794 views comments | 13 tweets | 28 linkedin
Apple P2P payments service nears launchApple P2P payments service nears launch
8598 views comments | 19 tweets | 27 linkedin
SBI Ripple Asia advances on South KoreaSBI Ripple Asia advances on South Korea
8383 views comments | 16 tweets | 1 linkedin
European Commission makes fintech a priority in supervisory shakeupEuropean Commission makes fintech a priori...
8087 views comments | 32 tweets | 45 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job