31 August 2016
Find out more

Westpac suffers downtime on new online banking platform

29 January 2014  |  4685 views  |  0 Westpac logo

Westpac is investigating the cause of a technical problem that has hit its new online and mobile banking platform, locking out customers since Wednesday afternoon, Australian time.

Customers trying to log into the service and pay urgent bills are bombarding the bank with questions on Twitter.

The bank has yet to provide any details on the problems or offer an update on when services might be restored, urging customers to instead call in or use the cash machine network.


The problems come amidst the roll-out of a new online and mobile banking from Fiserv, which made its debut in November last year.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

CommBank and Westpac to put Australia at forefront of Mobile NFC wave

CommBank and Westpac to put Australia at forefront of Mobile NFC wave

12 December 2013  |  5630 views  |  0 comments | 5 tweets | 7 linkedin
Westpac lays out five-year plan for core platform refresh

Westpac lays out five-year plan for core platform refresh

04 November 2013  |  6758 views  |  0 comments | 3 tweets | 3 linkedin
Westpac hit by major online outage

Westpac hit by major online outage

01 August 2013  |  6286 views  |  0 comments | 2 tweets | 3 linkedin
Westpac embarks on major branch network overhaul

Westpac embarks on major branch network overhaul

11 December 2012  |  5187 views  |  1 comments | 8 tweets | 1 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comVisit VocaLink.comFind out more

Top topics

Most viewed Most shared
India's Unified Payments Interface goes live with 21 banksIndia's Unified Payments Interface goes li...
9467 views comments | 23 tweets | 26 linkedin
Cultural change crucial in digital transformationCultural change crucial in digital transfo...
6982 views comments | 11 tweets | 10 linkedin
R3 blockchain consortium sheds light on Concord projectR3 blockchain consortium sheds light on Co...
6818 views comments | 15 tweets | 14 linkedin
Mondo becomes MonzoMondo becomes Monzo
6498 views comments | 14 tweets | 9 linkedin
hands typing furiouslyBlockchain: Some Remarkable Announcements!
6264 views 0 | 5 tweets | 14 linkedin

Featured job

Find your next job