27 April 2017
visit http://events.sap.com/gb/fsi-forum-2017/en/home

Tesco glitch locks RBS and NatWest cards

03 January 2014  |  8274 views  |  3 Card reader

The Royal Bank of Scotland has blamed Tesco for a technical glitch which has seen some customer cards locked after being used at the supermarket's petrol stations.

RBS and NatWest customers took to Twitter yesterday to complain that their cards were being declined and then locked:


Customers were told to unblock their cards at RBS and NatWest ATMs but, having seen its reputation tarnished by several recent high profile technology meltdowns, the banking group was quick to stress that its systems were not to blame:


Yesterday evening Tesco confirmed that it is "investigating reports of problems affecting some of our pay-at-pump services" and the issue appears to have been resolved by this morning.
KeywordsEFTPOS

Comments: (3)

Jonathan Rosenne
Jonathan Rosenne - QSM Programming Ltd. - Tel Aviv | 03 January, 2014, 13:18

I suppose they were using offline PIN verification. If it were online I don't see how it could have been Tesco's fault.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 03 January, 2014, 14:03

It is the UK, offline PIN only (in general) at UK point of sale machines. ATM's are online PIN so easy enough for cardholders to go to any UK ATM and unlock their cards.

So tesco seem to have an issue passing the correct PIN to the card.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 13 January, 2014, 18:14

It would be nice if the RBS Help Desk person checked their English before responding to the tweet.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Tesco Bank embarks on hiring spree ahead of current account launch

Tesco Bank embarks on hiring spree ahead of current account launch

11 December 2013  |  4330 views  |  0 comments | 2 tweets | 6 linkedin
NatWest goes down again as hackers hit Website

NatWest goes down again as hackers hit Website

06 December 2013  |  6418 views  |  0 comments | 6 tweets | 6 linkedin
In wake of latest meltdown, RBS boss admits decades of IT neglect

In wake of latest meltdown, RBS boss admits decades of IT neglect

03 December 2013  |  8463 views  |  8 comments | 10 tweets | 5 linkedin
'Punch bag' RBS fights back with proactive approach to social media

'Punch bag' RBS fights back with proactive approach to social media

26 November 2013  |  9239 views  |  1 comments | 15 tweets | 9 linkedin
Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

28 March 2013  |  8815 views  |  1 comments | 7 tweets | 1 linkedin
NatWest suspends GetCash app amid fraud fears

NatWest suspends GetCash app amid fraud fears

08 October 2012  |  10768 views  |  6 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8170 views  |  0 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13306 views  |  1 comments | 1 tweets

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit vasco.com/news/PSD2-compliant-solutionsVisit capgemini.comvisit dh.com

Top topics

Most viewed Most shared
hands typing furiouslyBitcoin ETF Bites the Dust, Needs More Sec...
13446 views 0 | 7 tweets | 7 linkedin
BBVA runs live funds transfers over RippleBBVA runs live funds transfers over Ripple
11845 views comments | 31 tweets | 20 linkedin
Alipay and WeChat near $3 trillion payments milestoneAlipay and WeChat near $3 trillion payment...
9994 views comments | 35 tweets | 38 linkedin
Coinbase plans Ethereum messaging appCoinbase plans Ethereum messaging app
9066 views comments | 14 tweets | 15 linkedin
EC plans blockchain 'observatory'EC plans blockchain 'observatory'
8428 views comments | 9 tweets | 16 linkedin

Featured job

to 120K base, £300K ote, stock options
London, UK

Find your next job