19 August 2017
Find out more

Tesco glitch locks RBS and NatWest cards

03 January 2014  |  8549 views  |  3 Card reader

The Royal Bank of Scotland has blamed Tesco for a technical glitch which has seen some customer cards locked after being used at the supermarket's petrol stations.

RBS and NatWest customers took to Twitter yesterday to complain that their cards were being declined and then locked:


Customers were told to unblock their cards at RBS and NatWest ATMs but, having seen its reputation tarnished by several recent high profile technology meltdowns, the banking group was quick to stress that its systems were not to blame:


Yesterday evening Tesco confirmed that it is "investigating reports of problems affecting some of our pay-at-pump services" and the issue appears to have been resolved by this morning.
KeywordsEFTPOS

Comments: (3)

Jonathan Rosenne
Jonathan Rosenne - QSM Programming Ltd. - Tel Aviv | 03 January, 2014, 13:18

I suppose they were using offline PIN verification. If it were online I don't see how it could have been Tesco's fault.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 03 January, 2014, 14:03

It is the UK, offline PIN only (in general) at UK point of sale machines. ATM's are online PIN so easy enough for cardholders to go to any UK ATM and unlock their cards.

So tesco seem to have an issue passing the correct PIN to the card.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
A Finextra member
A Finextra member | 13 January, 2014, 18:14

It would be nice if the RBS Help Desk person checked their English before responding to the tweet.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Tesco Bank embarks on hiring spree ahead of current account launch

Tesco Bank embarks on hiring spree ahead of current account launch

11 December 2013  |  4467 views  |  0 comments | 2 tweets | 6 linkedin
NatWest goes down again as hackers hit Website

NatWest goes down again as hackers hit Website

06 December 2013  |  6628 views  |  0 comments | 6 tweets | 6 linkedin
In wake of latest meltdown, RBS boss admits decades of IT neglect

In wake of latest meltdown, RBS boss admits decades of IT neglect

03 December 2013  |  8673 views  |  8 comments | 10 tweets | 5 linkedin
'Punch bag' RBS fights back with proactive approach to social media

'Punch bag' RBS fights back with proactive approach to social media

26 November 2013  |  9460 views  |  1 comments | 15 tweets | 9 linkedin
Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

Latest RBS, NatWest and Ulster Bank glitch hits mobile apps

28 March 2013  |  9004 views  |  1 comments | 7 tweets | 1 linkedin
NatWest suspends GetCash app amid fraud fears

NatWest suspends GetCash app amid fraud fears

08 October 2012  |  10912 views  |  6 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8340 views  |  0 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13516 views  |  1 comments | 1 tweets

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.abe-eba.euvisit www.niceactimize.comvisit www.dorsum.eu

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
8289 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
7520 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
6591 views comments | 10 tweets | 7 linkedin
hands typing furiouslyWhy Blockchain Might Not Be The Future For...
6197 views 1 | 5 tweets | 3 linkedin
Apple sidelined as Beijing transit system launches payments appApple sidelined as Beijing transit system...
6056 views comments | 11 tweets | 9 linkedin

Featured job

Competitive
London, UK (or flexible)

Find your next job