21 October 2017
Register now

Third of Europeans use mobile banking - ING survey

02 July 2013  |  11649 views  |  0 Mobile banking on smartphone

More than a third of European Internet users are already using mobile banking services, according to a survey from ING which also reveals cash is proving stubbornly popular among shoppers.

Of nearly 12,000 people from 12 European countries quizzed by the Dutch bank, 37% use mobile banking. Turkey leads the way on 49%, ahead of Spain and the Netherlands on 44%, while Romania is bottom of the league on 23% behind France on 25%.

Around two thirds of all respondents - and more than three quarters of Brits - who use mobile banking say they feel more in control of their money. More than half of m-bankers think that they pay their bills on time more often and are overdrawn less.

Among those that do not use mobile banking, 37% say that they do not have a smartphone or tablet, 33% worry about security and 11% say that it offers them nothing they cannot get through other channels.

Meanwhile, ING found significant resistance to contactless payments, with 45% of respondents not confident that their money would be secure if they used the technology. The French are particularly concerned by wave and pay, with two thirds worried about it, compared to just a quarter of Dutch respondents.

A third also "expect banks to make it possible to do payments through social media", with Romania and Turkey the most enthusiastic nations and 18 to 24 year olds the keenest age group.

However, while the survey reveals a willingness to embrace new ways of paying, cash is still popular. Half say that they prefer to use cash when shopping to help them see when they are spending too much. This actually rises to 64% for more technologically savvy under 25s.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

College start-up Clinkle raises $25m for payments app

College start-up Clinkle raises $25m for payments app

28 June 2013  |  7108 views  |  1 comments | 10 tweets | 4 linkedin
Mobile set to overtake Web at online bank ING Direct

Mobile set to overtake Web at online bank ING Direct

26 June 2013  |  7481 views  |  0 comments | 20 tweets | 9 linkedin
VocaLink unveils Zapp m-payments service for banks and retailers

VocaLink unveils Zapp m-payments service for banks and retailers

24 June 2013  |  16580 views  |  3 comments | 13 tweets | 15 linkedin
Live: MobeyDay 2013

Live: MobeyDay 2013

11 June 2013  |  8240 views  |  1 comments | 1 tweets | 3 linkedin
Big data to drive banks' mobile wallet strategies - Finextra research

Big data to drive banks' mobile wallet strategies - Finextra research

10 June 2013  |  20289 views  |  2 comments | 46 tweets | 35 linkedin
Show me the money: Cash usage forecast to continue growing for another decade

Show me the money: Cash usage forecast to continue growing for another decade

04 June 2013  |  9849 views  |  0 comments | 15 tweets | 9 linkedin
Mobile payments expansion spawning criminal undergound

Mobile payments expansion spawning criminal undergound

16 May 2013  |  9659 views  |  2 comments | 9 tweets | 3 linkedin

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.fivedegrees.nl visit www.vasco.com

Top topics

Most viewed Most shared
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
8638 views comments | 21 tweets | 26 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8590 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7684 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7141 views comments | 10 tweets | 22 linkedin
Eight banks form joint venture to launch blockchain trade platformEight banks form joint venture to launch b...
6752 views comments | 14 tweets | 23 linkedin

Featured job

to £70K base, £105K ote, benefits
London, UK

Find your next job