25 September 2016
Find out more

US banks walk away from struggling BlackBerry

06 November 2012  |  12034 views  |  0 mobile

American banks are ditching planned BlackBerry apps as the Canadian brand's market share tumbles in the face of Apple's iPhone and Google's Android, according to Keynote Systems.

Chase Bank comes out on top of the Keynote mobile banking scorecard, for its second consecutive win, ahead of Wells Fargo and Bank of America.

BB&T has been crowned the winner for text banking, Wells Fargo for mobile Web, Chase for iPhone and BlackBerry apps and Bank of America for its Android app. Chase offers the best overall functionality and ease of use while Wells Fargo leads in privacy and security and quality and availability.

Chris Musto, general manager, customer experience delivery, Keynote, says that the big banks tend to offer the strongest mobile apps but smaller players are holding their own in text services.

One option not engendering much enthusiasm is BlackBerry. "Year over year, we saw that banks that had planned BlackBerry Smartphones apps, are pulling back with the falling market share of the brand," says Musto.

Meanwhile, mobile is now moving beyond its initial position as a subset of online banking with features such as remote cheque deposits. However, says Musto: "The one obvious hold up is mobile payments, which is still largely absent from mobile banking."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

St George signposts mobile-only future for smartphone users; more jobs to go at Westpac

St George signposts mobile-only future for smartphone users; more jobs to go at Westpac

05 November 2012  |  9430 views  |  0 comments | 11 tweets | 3 linkedin
CIBC and Rogers unveil mobile payments service

CIBC and Rogers unveil mobile payments service

02 November 2012  |  6252 views  |  1 comments | 5 tweets | 1 linkedin
Mobile banking now mainstream but many customers left unsatisfied

Mobile banking now mainstream but many customers left unsatisfied

02 November 2012  |  9296 views  |  1 comments | 27 tweets | 7 linkedin
Android and iPhone leave BlackBerry in their wake

Android and iPhone leave BlackBerry in their wake

11 November 2010  |  9008 views  |  1 comments
BofA and Citi testing iPhone and Android for corporate e-mail - Bloomberg

BofA and Citi testing iPhone and Android for corporate e-mail - Bloomberg

05 November 2010  |  11264 views  |  2 comments

Related company news

 

Related company information

JPMorgan Chase

Related blogs

Create a blog about this story (membership required)
Visit equens.comVisit www.smartstream-stp.comFind out more

Top topics

Most viewed Most shared
Co-habitation with banks key to fintech futureCo-habitation with banks key to fintech fu...
13229 views comments | 34 tweets | 34 linkedin
hands typing furiouslyGoogle's Larry Page buys a 'major global b...
12681 views 0 | 31 tweets | 25 linkedin
RBS tests demonstrate ability of Ethereum to support a national domestic payments systemRBS tests demonstrate ability of Ethereum...
9791 views comments | 41 tweets | 27 linkedin
Banks test blockchain for reference data managementBanks test blockchain for reference data m...
8075 views comments | 16 tweets | 24 linkedin
Deutsche Bank teams up with accelerator to back fintech startupsDeutsche Bank teams up with accelerator to...
6980 views comments | 12 tweets | 5 linkedin

Featured job

to £100K base, double OTE
London, UK

Find your next job