25 May 2017
Find out more

UGenius launches online video banking system

10 October 2012  |  6843 views  |  0 Hands on keyboard

UGenius Technology has launched an online video banking tool that lets customers talk to staff at their financial institutions from their PCs.

The vendor says its technology means banks can have a new account, loan, investment, or mortgage expert available 24 hours a day to interact face-to-face with customers to help answer questions, resolve issues, compare products, and initiate and close loans.

Using any video-capable computer, the customer can initiate a call from the financial institution's Web site, which is then routed to the staff member who can address their specific need.

The software also allows management to observe and monitor the interactions between sales reps and customers in real-time and gather information that can be used to improve customer service.

In addition to authenticating the identity of each customer, uGenius also provides an encrypted transmission of all information as well as a two-way text chat for sending confidential information, to ensure security.

The firm claims trials of the technology are being conducted this year at various financial institutions around the world.

Gene Pranger, CEO, uGenius, says: "With this new offering, we have blended the customer's desire for both personalised assistance and convenience...Using their computer, customers can get personal help with questions, loan applications and more, all without having to travel to a branch."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

ASB Bank pilots customer video conferencing facility for PC and mobile

ASB Bank pilots customer video conferencing facility for PC and mobile

05 September 2012  |  6249 views  |  1 comments | 1 tweets
Virtual branches and Facebook payments: Poland gets new digital bank

Virtual branches and Facebook payments: Poland gets new digital bank

18 June 2012  |  21286 views  |  1 comments | 2 tweets
ANZ rolls out Cisco video conferencing tech

ANZ rolls out Cisco video conferencing tech

23 March 2012  |  5406 views  |  0 comments
Dollar Bank signs for NCR video teller machines

Dollar Bank signs for NCR video teller machines

21 February 2012  |  6771 views  |  0 comments
NCR takes stake in video banking firm uGenius

NCR takes stake in video banking firm uGenius

31 January 2012  |  4530 views  |  0 comments
BMO expands retail video conferencing service

BMO expands retail video conferencing service

18 January 2012  |  5421 views  |  0 comments
BofA pilots video conferencing for wealth advice

BofA pilots video conferencing for wealth advice

11 February 2011  |  10319 views  |  0 comments
FirstOntario Credit Union turns ATMs into video channel

FirstOntario Credit Union turns ATMs into video channel

04 June 2010  |  6981 views  |  0 comments
HSBC rolls out online video consultations

HSBC rolls out online video consultations

01 June 2010  |  10778 views  |  1 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit www.capgemini.com/worldreportsvisit www.response.ncr.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
BBVA launches Open API marketplaceBBVA launches Open API marketplace
10090 views comments | 47 tweets | 69 linkedin
Banks must get on AI bandwagon now – new Finextra researchBanks must get on AI bandwagon now – new F...
9637 views comments | 22 tweets | 31 linkedin
Twins fool HSBC voice biometrics - BBCTwins fool HSBC voice biometrics - BBC
9204 views comments | 21 tweets | 24 linkedin
UK SMEs missing out on £1.6bn by not accepting 'next gen' paymentsUK SMEs missing out on £1.6bn by not...
6899 views comments | 25 tweets | 18 linkedin
Bank/fintech collaboration can take transaction banking to new heightsBank/fintech collaboration can take transa...
6876 views comments | 12 tweets | 23 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job