22 January 2017
visit http://www.wolterskluwerfs.com

Lloyds Banking Group and Co-op customers hit by systems glitches

05 October 2012  |  7890 views  |  0 call centre Customer assitant

Large numbers of Brits have been unable to access their accounts online and withdraw cash from ATMs after separate systems problems at Lloyds Banking Group and the Co-operative Bank.

The Lloyds issue has affected Lloyds TSB, Bank of Scotland and Halifax customers this afternoon, leaving many without access to online or telephone services and unable to use ATMs or their cards in stores.

The banking giant has been using its various Twitter accounts to communicate with disgruntled customers throughout the afternoon but now says that the problem has been fixed and it is processing the backlog of transactions.

The Co-op Bank and its online unit, Smile, have also been struck by IT issues, telling its Twitter followers that: "We are currently experiencing a temporary issue with our banking systems meaning some customers have been unable to access their accounts".

Earlier this year RBS, NatWest and Ulster Bank suffered a huge IT meltdown that left some customers locked out of their accounts for days and even weeks, costing the group more than £100 million in compensation.

The scale of that problem damaged public confidence in Britain's banks and prompted the intervention of MPs, with the Treasury Committee warning the industry it had to check its IT systems to guard against further failures.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Lloyds' former security head jailed for nine years for £2.4 million swindle

Lloyds' former security head jailed for nine years for £2.4 million swindle

21 September 2012  |  7135 views  |  2 comments
NAB suffers five-hour outage

NAB suffers five-hour outage

05 September 2012  |  8686 views  |  0 comments
In wake of RBS meltdown, MPs warn banks on IT systems

In wake of RBS meltdown, MPs warn banks on IT systems

04 September 2012  |  8700 views  |  3 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8063 views  |  0 comments
Lloyds to run IT for Co-op branch network

Lloyds to run IT for Co-op branch network

19 July 2012  |  5657 views  |  0 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13154 views  |  1 comments | 1 tweets

Related company news

 

Related blogs

Create a blog about this story (membership required)
http://www.financialcrimerisk.fiserv.com/aml?r=finextra

Who is commenting?

Top topics

Most viewed Most shared
Banks face big profit loss to digitisation - McKinseyBanks face big profit loss to digitisation...
16862 views comments | 95 tweets | 113 linkedin
Seven banks plan blockchain platform for SMEsSeven banks plan blockchain platform for S...
13044 views comments | 48 tweets | 44 linkedin
Accenture beats Brexit blues with largest-ever London startup programmeAccenture beats Brexit blues with largest-...
11203 views comments | 31 tweets | 20 linkedin
US fintech firms join forces to push data sharing via APIsUS fintech firms join forces to push data...
8079 views comments | 45 tweets | 42 linkedin
HSBC forms tech advisory boardHSBC forms tech advisory board
6669 views comments | 22 tweets | 23 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job