27 June 2017
Visit cib.db.com

Lloyds Banking Group and Co-op customers hit by systems glitches

05 October 2012  |  8062 views  |  0 call centre Customer assitant

Large numbers of Brits have been unable to access their accounts online and withdraw cash from ATMs after separate systems problems at Lloyds Banking Group and the Co-operative Bank.

The Lloyds issue has affected Lloyds TSB, Bank of Scotland and Halifax customers this afternoon, leaving many without access to online or telephone services and unable to use ATMs or their cards in stores.

The banking giant has been using its various Twitter accounts to communicate with disgruntled customers throughout the afternoon but now says that the problem has been fixed and it is processing the backlog of transactions.

The Co-op Bank and its online unit, Smile, have also been struck by IT issues, telling its Twitter followers that: "We are currently experiencing a temporary issue with our banking systems meaning some customers have been unable to access their accounts".

Earlier this year RBS, NatWest and Ulster Bank suffered a huge IT meltdown that left some customers locked out of their accounts for days and even weeks, costing the group more than £100 million in compensation.

The scale of that problem damaged public confidence in Britain's banks and prompted the intervention of MPs, with the Treasury Committee warning the industry it had to check its IT systems to guard against further failures.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Lloyds' former security head jailed for nine years for £2.4 million swindle

Lloyds' former security head jailed for nine years for £2.4 million swindle

21 September 2012  |  7263 views  |  2 comments
NAB suffers five-hour outage

NAB suffers five-hour outage

05 September 2012  |  8855 views  |  0 comments
In wake of RBS meltdown, MPs warn banks on IT systems

In wake of RBS meltdown, MPs warn banks on IT systems

04 September 2012  |  8893 views  |  3 comments
RBS sets aside £125m to cover IT meltdown costs

RBS sets aside £125m to cover IT meltdown costs

03 August 2012  |  8264 views  |  0 comments
Lloyds to run IT for Co-op branch network

Lloyds to run IT for Co-op branch network

19 July 2012  |  5792 views  |  0 comments
I'm a person, not a bank: tweeters mistakenly bombard @natwest

I'm a person, not a bank: tweeters mistakenly bombard @natwest

25 June 2012  |  13443 views  |  1 comments | 1 tweets

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit vasco.com/news/PSD2-compliant-solutionsdownload the report nowvisit wavestone-advisors.co.uk

Top topics

Most viewed Most shared
Live: EBAday 2017, day twoLive: EBAday 2017, day two
11073 views comments | 4 tweets | 5 linkedin
ECB preps eurozone-wide instant payments serviceECB preps eurozone-wide instant payments s...
8759 views comments | 19 tweets | 34 linkedin
hands typing furiouslyArtificial Intelligence- Computer to IOT
8110 views 0 | 4 tweets | 2 linkedin
ABN Amro tests wearable tech for contactless paymentsABN Amro tests wearable tech for contactle...
8010 views comments | 9 tweets | 6 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job