06 December 2016
Visit aciworldwide.com

US banks on red alert as Chase and BofA sites suffer downtime

20 September 2012  |  9823 views  |  0 call centre Customer assitant

Financial institutions in the US are on high alert after JPMorgan Chase became the second big bank to experience outages on its Web site. The downtime at Chase follows an apparent Distributed Denial of Service attack that disrupted the online presence of Bank of America earlier in the week.

Chase has posted a message on its Web site apologising to customers who experienced problems connecting with the site on Wednesday. The intermittent outages provoked a storm of criticism on Twitter as the @chasesupport account closed down for the night with a note for customers to call a toll-free number for after-hours assistance.

The disruption to the Chase site comes a day after Bank of America appeared to suffer from a Distributed Denial of Service attack that slowed its online site to a crawl. BofA's problems emerged following threats from an Islamic group to attack its Web site and that of the New York Stock Exchange in retaliation for the release of a US movie mocking the prophet Mohammed.

The bank-backed Financial Services Information Sharing and Analysis Cente (FS-ISAC) has raised its Cyber Threat Level from 'Elevated' to 'High' on the basis of "credible intelligence regarding the potential for DDoS and other cyber attacks against financial institutions".

The Web monitoring agency warns: "Members should maintain a heightened level of awareness, apply all appropriate updates and update AV and IDS/IPS signatures, and ensure constant diligence in monitoring and quick response to any malicious events."

Earlier this week the FBI warned of a new threat from cyber-criminals to disrupt bank Web sites as a diversionary tactic while attempting fraudulent wire transfers.

Neither JPMorgan Chase nor Bank of America have offered an explanation for the cause of the problems on their Websites.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Cyber crooks targeting bank employees - FBI

Cyber crooks targeting bank employees - FBI

19 September 2012  |  6050 views  |  1 comments
RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

RBS and NatWest Web services knocked out; Oslo Bors hit by DDoS attack

21 June 2012  |  13108 views  |  3 comments
Exchanges on red alert as Thai bourse falls victim to DDoS attack

Exchanges on red alert as Thai bourse falls victim to DDoS attack

16 February 2012  |  7187 views  |  0 comments
South Korean bank Web sites hit by DDoS attacks

South Korean bank Web sites hit by DDoS attacks

04 March 2011  |  10256 views  |  0 comments
UK police arrest five over WikiLeaks-related Anonymous Web attacks

UK police arrest five over WikiLeaks-related Anonymous Web attacks

27 January 2011  |  11508 views  |  0 comments
Banks and exchanges among DDoS attack victims

Banks and exchanges among DDoS attack victims

08 July 2009  |  8421 views  |  0 comments

Related company news

 

Related company information

JPMorgan Chase

Related blogs

Create a blog about this story (membership required)
Visit VocaLink.comVisit contisgroup.comVisit aciworldwide.com

Who is commenting?

A Finextra member Finextra Member Commented on: Guesswork alone can cr...
A Finextra member Finextra Member Commented on: Guesswork alone can cr...
A Finextra member Finextra Member Commented on: Guesswork alone can cr...
A Finextra member Finextra Member Commented on: Guesswork alone can cr...

Top topics

Most viewed Most shared
Guesswork alone can crack Visa card security - Newcastle UniversityGuesswork alone can crack Visa card securi...
6845 views 12 comments | 15 tweets | 26 linkedin
OCC to offer fintech firms bank charter statusOCC to offer fintech firms bank charter st...
6423 views comments | 23 tweets | 15 linkedin
Bank CEOs fret about ROI as startups drive IT arms raceBank CEOs fret about ROI as startups drive...
6211 views comments | 17 tweets | 21 linkedin
Amazon signs up tech firms to financial services cloud programmeAmazon signs up tech firms to financial se...
6023 views comments | 14 tweets | 15 linkedin
Big tech policy group calls on Trump to promote fintech innovationBig tech policy group calls on Trump to pr...
5393 views comments | 22 tweets | 11 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job