28 April 2017
Find out more

La Caixa boosts customer communications with tech overhaul

17 September 2012  |  4450 views  |  0 keyboard 2

Spain's la Caixa is introducing a range of online tools designed to make it easier for customers to communicate with its asset managers.

The bank - seeking a 20% boost in funds managed and customer numbers by 2015 - says it will try to make services more customised by using social networking, video-calling, full remote product and service contracting and online MifID suitability tests.

Through la Caixa's online platform, private and personal banking customers will have access to a new tool that lets them sign forms, configure their preferences for receiving information, use financial planning services and view investment tracking reports and suggestions.

Meanwhile, a feature called the "wall", based on "the social network concept" can be used to talk with asset managers, through written messages or video-calls. The bank has also developed a specific learning programme for customers, with financial content and interactive games, as well as a tool to help self-planning.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

La Caixa opens access to banking via TV remote

La Caixa opens access to banking via TV remote

03 February 2012  |  7517 views  |  0 comments
La Caixa turns Barcelona contactless

La Caixa turns Barcelona contactless

12 January 2012  |  7890 views  |  0 comments
La Caixa introduces contactless ATMs

La Caixa introduces contactless ATMs

05 April 2011  |  13475 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Find out morevisit vasco.com/news/PSD2-compliant-solutionsvisit dh.com

Top topics

Most viewed Most shared
hands typing furiouslyBitcoin ETF Bites the Dust, Needs More Sec...
18843 views 0 | 7 tweets | 7 linkedin
EC plans blockchain 'observatory'EC plans blockchain 'observatory'
8963 views comments | 9 tweets | 16 linkedin
Six global banks join Swift DLT trialsSix global banks join Swift DLT trials
7438 views comments | 15 tweets | 36 linkedin
BBVA steps up fintech acquisition strategy with purchase of OpenpayBBVA steps up fintech acquisition strategy...
6798 views comments | 17 tweets | 16 linkedin
hands typing furiouslyWhy Does Cash Still Rule Ecommerce In Indi...
6426 views 4 | 3 tweets | 4 linkedin

Featured job

to 120K base, £300K ote, stock options
London, UK

Find your next job