22 September 2017
visit www.avoka.com

Which? steps up campaign for portable account numbers

13 September 2012  |  3941 views  |  0 20 pound note

UK consumer group Which? is putting the squeeze on banks to introduce portable bank account numbers with the publication of new research that shows widespread support for the move among the general public

A new Which? poll of 2,057 adults found that 63% of the sample support the introduction of portable account numbers, with three in four believing that they would make it easier to move from one bank to another.

While more than half of the people surveyed (55%) have never switched their current account, six in ten (59%) say they would be more likely to change bank if they could keep their bank account number.

Which? executive director Richard Lloyd says: "One of the most important ways that consumers can influence the broken banking culture in this country is by voting with their feet and switching to another bank. Yet half of consumers have never changed current accounts."

The UK banking industry has committed to a project designed to make account switching easier for consumers and small business, but has stopped short of introducing portable account numbers on cost grounds. Instead, a watered-down plan to introduce a 'redirection' service for regular payments into and out of accounts with a guarantee of a maximum seven-day timeframe for moving between banks is set to be introduced in September next year.

Which? has drummed up support in Parliament for its campaign and will join Treasury select committee member Andrea Leadsom in hosting a joint event on the issue at the House of Commons today. Representatives from Lloyds, RBS, Barclays, HSBC, Metro Bank and Virgin Money are attending, along with members of the Treasury Select Committee, and the British Bankers Association.

Says Leadsom: "Customers are fed up of excuses from their banks. What they want is a massive shake-up of how banks work. Full bank account portability fits the bill perfectly. And it wouldn't just be customers who'd be better off."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

UK Payments Council board backs account switching plan

UK Payments Council board backs account switching plan

15 September 2011  |  9969 views  |  0 comments
UK banks float £2 billion account switching plan

UK banks float £2 billion account switching plan

22 June 2011  |  9442 views  |  1 comments
OFT harries banks to improve account switching

OFT harries banks to improve account switching

08 October 2009  |  6862 views  |  1 comments

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.sibos.comvisit www.vasco.com

Top topics

Most viewed Most shared
HSBC switches on selfie payments in ChinaHSBC switches on selfie payments in China
12476 views comments | 26 tweets | 42 linkedin
Equifax hack: Visa and Mastercard flag 200k compromised credit cardsEquifax hack: Visa and Mastercard flag 200...
10949 views comments | 6 tweets | 17 linkedin
Dutch bank sentences teenage DDoS culprit to community serviceDutch bank sentences teenage DDoS culprit...
9525 views comments | 6 tweets | 3 linkedin
Apple P2P payments service nears launchApple P2P payments service nears launch
8150 views comments | 18 tweets | 26 linkedin
UAE banks pool cyber security dataUAE banks pool cyber security data
8112 views comments | 5 tweets | 4 linkedin

Featured job

Competitive
London, UK (or flexible)

Find your next job