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Dollar Bank signs for NCR video teller machines

21 February 2012  |  6706 views  |  0 NCR Aptra Interactive Teller

NCR has signed Pittsburgh-based Dollar Bank to ATMs that incorporate video-conference technology, enabling customers to speak live to tellers.

The Aptra Interactive Teller can be used either as a normal ATM or a portal through which customers can conduct transactions with a live, remote teller via video conference.

Dollar will roll out walk-up and drive-thru machines at selected branches in the second quarter in a move that will reduce customer waiting times during busy periods of the day and enable the bank to stay open during evenings and on weekends.

Using the system is little different to speaking to a teller in the flesh, says Dollar but the bank will initially use a "concierge approach", with a staff member running through the process.



Robert Oeler, president and CEO, Dollar, says: "We are excited to be the first bank to introduce NCR's video teller services to the Pittsburgh region. Offering our customers extended evening and weekend hours of operation with Aptra Interactive Teller makes Dollar a more convenient bank for our customers."

Last month NCR made an investment in uGenius, the Utah-based video banking outfit with which it developed the Aptra Interactive Teller.

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