24 May 2017
register for the webinar

HSBC ATM and e-banking services fall over

04 November 2011  |  10088 views  |  1 HSBC sign

HSBC was hit by a major glitch on Friday afternoon, leaving angry customers unable to access their online accounts or use cash machines as the weekend beckoned.

The problem hit at 14.45 GMT, with customers taking to Twitter to complain. Some people have also reported issues at the point-of-sale, in branches and on the first direct site.

An hour after the glitch hit, HSBC's UK press Twitter account was used to confirm "issues with our systems" which are "being worked on urgently".

By 16.51 GMT, the bank was back on Twitter: "Card terminals and internet banking should now be back on. Sorry and thanks again for bearing with us."

Comments: (1)

Martin Davies
Martin Davies - Causal Capital Pte Ltd - Singapore | 07 November, 2011, 13:22

It is good to see some banks are starting to respond to different and more alternative channels for supporting their clients.

This is what being in touch is about.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

HSBC to cut 25,000 jobs

HSBC to cut 25,000 jobs

01 August 2011  |  9153 views  |  1 comments
Glitch hits UK post office card accounts

Glitch hits UK post office card accounts

27 July 2011  |  5875 views  |  0 comments
Tesco Bank online problems rumble on

Tesco Bank online problems rumble on

23 June 2011  |  8770 views  |  0 comments | 1 tweets
HSBC targets IT in cost cutting drive

HSBC targets IT in cost cutting drive

11 May 2011  |  11139 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.response.ncr.comVisit www.capgemini.com/worldreportsDownload the paper now

Top topics

Most viewed Most shared
Google and PayPal partner for mobile shopping by fingerprintGoogle and PayPal partner for mobile shopp...
8934 views comments | 27 tweets | 28 linkedin
Time for data-driven banking to come of ageTime for data-driven banking to come of ag...
8880 views comments | 29 tweets | 35 linkedin
Banks must get on AI bandwagon now – new Finextra researchBanks must get on AI bandwagon now – new F...
8769 views comments | 22 tweets | 31 linkedin
Twins fool HSBC voice biometrics - BBCTwins fool HSBC voice biometrics - BBC
8694 views comments | 21 tweets | 24 linkedin
hands typing furiouslyOpen APIs - Leveraging Banking As a Servic...
6752 views 1 | 8 tweets | 10 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job