21 January 2017
visit http://www.wolterskluwerfs.com

Bank of Moscow brings call centre staff to the branch via video conferencing

24 February 2011  |  9734 views  |  0 woman at workstation

Bank of Moscow is rolling out video conferencing technology from Avaya at branches so that customers can to talk to call centre staff 24 hours a day.

The technology underpins the bank's "digital office" format, letting customers carry out video consultations with contact centre staff, helping them with activities such as account access, money transfers and payments.

Consultations are fully logged and managed via the Avaya Contact Centre system, which allows Bank of Moscow to offer services at times convenient to its customers - without the need for actual on-site staff.

The technology has already been installed at one Moscow branch and is now being rolled out across the city as well as some surrounding regions.

Vladimir Mishugin, MD, IT, Bank of Moscow, says: "This is not just a video ATM - it is a full-featured video call between our customers and Bank of Moscow's multimedia contact centre. This kind of approach to setting up video-communications between customers and the Bank's agents supports our customers' banking needs, and the systems ensure scalability across our network."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

BofA pilots video conferencing for wealth advice

BofA pilots video conferencing for wealth advice

11 February 2011  |  10198 views  |  0 comments
Cisco TelePresence wins big at Bank of America

Cisco TelePresence wins big at Bank of America

31 March 2010  |  7946 views  |  0 comments
Deutsche Bank overhauls telecomms with Avaya

Deutsche Bank overhauls telecomms with Avaya

29 September 2009  |  5164 views  |  0 comments
Bank of Moscow signs for IPS-Sendero risk management package

Bank of Moscow signs for IPS-Sendero risk management package

22 January 2008  |  3333 views  |  0 comments
ING Direct implements Avaya call centre technology

ING Direct implements Avaya call centre technology

06 July 2005  |  7986 views  |  0 comments

Related company news

 
http://www.financialcrimerisk.fiserv.com/aml?r=finextravisit wavestone.co.uk

Who is commenting?

Top topics

Most viewed Most shared
Banks face big profit loss to digitisation - McKinseyBanks face big profit loss to digitisation...
16382 views comments | 93 tweets | 113 linkedin
Seven banks plan blockchain platform for SMEsSeven banks plan blockchain platform for S...
12844 views comments | 48 tweets | 44 linkedin
Accenture beats Brexit blues with largest-ever London startup programmeAccenture beats Brexit blues with largest-...
11057 views comments | 31 tweets | 20 linkedin
US fintech firms join forces to push data sharing via APIsUS fintech firms join forces to push data...
7030 views comments | 41 tweets | 40 linkedin
HSBC forms tech advisory boardHSBC forms tech advisory board
6517 views comments | 21 tweets | 23 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job