29 July 2016
Find out more

BBVA rolls out futuristic ATMs

12 January 2011  |  15825 views  |  1 Madrid - a stone building

Spanish bank BBVA has begun a nation-wide roll-out of state-of-the-art, touch screen "ATMs of the future".

The bank has been working with NCR, Fujitsu and design consultancy Ideo on the futuristic machines with iPad-style screens that display only information relevant to the transaction at hand, with cash, statements and receipts handled in and out through a single slot.

To improve security, the customer stands at 90 degrees to anyone else who may be waiting, shielded by a frosted panel.

The Future of Self-Service Banking from IDEO on Vimeo.

BBVA rolled out 20 of the ATMs by the end of last year and is now stepping up the process, with 200 set to be deployed across Spain by the end of the year ahead of a push into South America and the US.

Vicente Amores, NCR global director for BBVA, says: "BBVA is constantly looking for ways to strengthen relations with its customers and the project was not how to further automate the terminal, but how to humanise the machine. The result is a new self-service device based on three qualities: simple, human, and flexible."

Comments: (1)

A Finextra member
A Finextra member | 21 January, 2011, 03:15

I must say I constantly get inspired when I see this video - it is a great proof that the mundane can be made enjoyable with a little bit of care and thought - I still feel that applying the same design principles to the tellers platform would have to have massive benefits - imagine them having quick, easy processing that was enjoyable and then see the lift in customer satisfaction from them having a great experience!

 

hats off to the design team on this.

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Luxembourg sells stamps through ATMs

Luxembourg sells stamps through ATMs

29 November 2010  |  8182 views  |  2 comments
BBVA trials designer ATMs

BBVA trials designer ATMs

13 July 2010  |  11487 views  |  0 comments
Poland's BPS unveils biometric cash machine

Poland's BPS unveils biometric cash machine

13 May 2010  |  11689 views  |  0 comments
Man builds Lego ATM

Man builds Lego ATM

19 April 2010  |  17025 views  |  0 comments
This ATM's having a bubble - East End cash machines go Cockney

This ATM's having a bubble - East End cash machines go Cockney

24 August 2009  |  13260 views  |  2 comments
NCR axes 252 Dundee jobs

NCR axes 252 Dundee jobs

12 March 2009  |  6789 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit VocaLink.comFind out moreVisit www.abe-eba.eu

Top topics

Most viewed Most shared
satelliteContactless Bitcoin startup Plutus Tap &am...
9614 views comments | 10 tweets | 4 linkedin
Telefonica Germany launches Fidor-backed mobile banking serviceTelefonica Germany launches Fidor-backed m...
6838 views comments | 16 tweets | 22 linkedin
hands typing furiouslyManaging Big Data After Brexit
6052 views 0 | 6 tweets | 8 linkedin
UK and South Korea build 'fintech bridge'UK and South Korea build 'fintech bridge'
5984 views comments | 13 tweets | 14 linkedin
Finextra paper explores blockchain as an enabler of operational resilienceFinextra paper explores blockchain as an e...
5447 views comments | 12 tweets | 9 linkedin

Featured job


Brussels (Belgium) or Paris (France)

Find your next job