27 July 2017
download the report now

RBS and CBA suffer technical glitches

14 December 2010  |  10743 views  |  0 call centre Customer assitant

Some Royal Bank of Scotland and NatWest customers have been unable to complete payment transfers this morning as the group struggled to fix a systems problem.

The issue was fixed by midday, says the bank in a brief statement: "We are aware of some internal technical problems that impacted our customers' payment transfers this morning. We have now resolved the problem and are processing payments normally. We apologise for any inconvenience this caused our customers."

Meanwhile, Australia's Commonwealth Bank has also been hit by a glitch that left some customers unable to access their account information. The issue, caused by a "late running overnight file", affected some of CBA's NetBank and CommBiz customers as well as ATMs. The file was processed by noon local time.

Rival National Australia Bank has also suffered tech woes over the last month, with ATMs, Internet banking and card processing all affected by intermittent network issues.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

NAB cancels Christmas as tech woes deepen

NAB cancels Christmas as tech woes deepen

08 December 2010  |  12642 views  |  1 comments
RBS worker loses redundancy payout over Facebook comments

RBS worker loses redundancy payout over Facebook comments

30 November 2010  |  14158 views  |  1 comments
NAB tech woes continue as customers suffer though the weekend

NAB tech woes continue as customers suffer though the weekend

29 November 2010  |  7344 views  |  0 comments
NAB tech snafu hits payments processing

NAB tech snafu hits payments processing

25 November 2010  |  9885 views  |  0 comments
RBS axes 500 back office jobs at investment banking unit

RBS axes 500 back office jobs at investment banking unit

28 September 2010  |  9222 views  |  0 comments
RBS to axe 3500 tech and support jobs

RBS to axe 3500 tech and support jobs

02 September 2010  |  11355 views  |  1 comments
CBA upgrade hits eftpos and ATM transactions

CBA upgrade hits eftpos and ATM transactions

31 August 2010  |  12627 views  |  0 comments
RBS cheque system scuppered by EDS mainframe failure

RBS cheque system scuppered by EDS mainframe failure

18 December 2009  |  12927 views  |  1 comments
CBA and IBM fix NetBank software issue

CBA and IBM fix NetBank software issue

06 July 2009  |  6123 views  |  0 comments
CBA beset by payments glitches

CBA beset by payments glitches

25 November 2008  |  6717 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.www.fisglobal.comvisit vasco.com/news/PSD2-compliant-solutionsvisit www.worldpaymentsreport.com

Who is commenting?

A Finextra member Finextra Member Commented on: Personal Finance bot C...
A Finextra member Finextra Member Commented on: US firm to implant emp...
A Finextra member Finextra Member Commented on: US firm to implant emp...

Top topics

Most viewed Most shared
UK judge blocks £14bn class action suit against MastercardUK judge blocks £14bn class action su...
11023 views comments | 7 tweets | 6 linkedin
PayPal strikes deals with Chase and CitiPayPal strikes deals with Chase and Citi
10485 views comments | 10 tweets | 6 linkedin
Yet more deals announced in payments sectorYet more deals announced in payments secto...
9990 views comments | 7 tweets | 21 linkedin
Machines could take over 30% of bank jobs: McKinseyMachines could take over 30% of bank jobs:...
9933 views comments | 29 tweets | 29 linkedin
US firm to implant employees with RFID chipsUS firm to implant employees with RFID chi...
8642 views 16 comments | 31 tweets | 38 linkedin