20 October 2017
visit www.response.ncr.com

NAB tech snafu hits payments processing

25 November 2010  |  10160 views  |  0 NAB logo

National Australia Bank is scrambling to fix an IT glitch that delayed the processing of overnight payments and transactions and hit the bank's Eftpos, ATMs and other electronic banking systems.

The IT issues resulted in a spike in telephone banking, which added to the problems, resulting in call centre delays for frustrated customers.

The bank says it is working to rectify the problems and delayed payments and transactions have started to be processed.

Says the bank: "This will take some time and while we are hopeful all delayed payments will be able to be processed by later today we will provide further updates as things progress. NAB apologises for any inconvenience or confusion these issues may have caused our customers."

The giant Australian bank experienced a similar outage in 2008, that left thousands of customers unable to access their salary payments.

Update: At 6pm Australian time on Friday, NAB posted the following update: "Payments from 24 November have been processed. In addition, due to remediation work on completing this processing overnight, some payment processing from 25 November has also been delayed and is currently being processed today and during Saturday 27 November."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Chase Web crash locks out 16.5 million online customers

Chase Web crash locks out 16.5 million online customers

15 September 2010  |  11325 views  |  0 comments
ANZ outage blacks out eftpos and credit card transactions

ANZ outage blacks out eftpos and credit card transactions

25 August 2010  |  10974 views  |  1 comments
Barclays glitch hits online and ATM customers

Barclays glitch hits online and ATM customers

23 August 2010  |  11752 views  |  0 comments
Singapore central bank slams DBS and IBM over systems outage

Singapore central bank slams DBS and IBM over systems outage

05 August 2010  |  16198 views  |  0 comments
NAB suspends Satyam outsourcing plans - The Australian

NAB suspends Satyam outsourcing plans - The Australian

05 February 2009  |  7093 views  |  0 comments
CBA beset by payments glitches

CBA beset by payments glitches

25 November 2008  |  6799 views  |  0 comments
NAB cuts 179 tech jobs

NAB cuts 179 tech jobs

13 November 2008  |  10566 views  |  0 comments
ANZ National glitch delays salary payments

ANZ National glitch delays salary payments

01 October 2008  |  5436 views  |  0 comments
NAB selects Oracle to manage IT overhaul

NAB selects Oracle to manage IT overhaul

06 August 2008  |  10705 views  |  0 comments
NAB glitch leaves workers without pay

NAB glitch leaves workers without pay

30 July 2008  |  7394 views  |  0 comments
NAB looking to move 400 IT jobs offshore - reports

NAB looking to move 400 IT jobs offshore - reports

21 November 2007  |  7936 views  |  0 comments
NAB's Internet banking service breaks down

NAB's Internet banking service breaks down

06 August 2007  |  14643 views  |  0 comments
NAB sends customer account details to the wrong people

NAB sends customer account details to the wrong people

23 February 2007  |  14529 views  |  0 comments
NAB hit by denial of service attack

NAB hit by denial of service attack

20 October 2006  |  7648 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.capgemini.comvisit www.fivedegrees.nl

Top topics

Most viewed Most shared
satelliteGates Foundation backs Ripple collaboratio...
8482 views comments | 13 tweets | 10 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
8398 views comments | 21 tweets | 26 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7507 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
6904 views comments | 10 tweets | 22 linkedin
Eight banks form joint venture to launch blockchain trade platformEight banks form joint venture to launch b...
6574 views comments | 14 tweets | 23 linkedin

Featured job

to £70K base, £105K ote, benefits
London, UK

Find your next job