25 May 2017
register for the webinar

Barclaycard outsources UK customer service operations to FirstSource

01 October 2010  |  11693 views  |  0 Outsourcing

Barclaycard is to outsource customer service operations for its UK credit card and consumer lending business to Indian BPO outfit FirstSource.

FirstSource has signed a five-year deal with the UK bank, which will entail the transfer of some 700 staff at its Teeaside call centre as well as a related payment servicing team located in Wavertree, Merseyside.

Derek Allgood, global sales and service director, Barclaycard, says: "Firstsource has given us a commitment to establish a long-term presence here in Teesside and, with their global footprint, they are also well placed to meet the current and future needs of our growing international customer base. We are confident this partnership is the right option for our colleagues, customers and the Barclaycard business."

In February 2008, Firstsource signed a similar five-year outsourcing agreement with Barclays' US credit card business, where it runs the bank's operations centre in Colorado Springs.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Barclaycard explores contactless future

Barclaycard explores contactless future

30 September 2010  |  14071 views  |  0 comments
Barclaycard partners KashFlow on e-invoicing trial

Barclaycard partners KashFlow on e-invoicing trial

04 August 2010  |  8393 views  |  0 comments
Barclaycard to hire 200 staff for new Long Island facility

Barclaycard to hire 200 staff for new Long Island facility

19 November 2008  |  6223 views  |  0 comments
Barclaycard fined for silent calling

Barclaycard fined for silent calling

26 September 2008  |  8915 views  |  0 comments
Barclaycard cuts 1000 Goldfish jobs

Barclaycard cuts 1000 Goldfish jobs

08 May 2008  |  8968 views  |  0 comments
Barclaycard to shut Manchester call centre

Barclaycard to shut Manchester call centre

06 March 2007  |  8543 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.ebaday.comvisit www.niceactimize.comvisit www.response.ncr.com

Top topics

Most viewed Most shared
BBVA launches Open API marketplaceBBVA launches Open API marketplace
10234 views comments | 47 tweets | 70 linkedin
Banks must get on AI bandwagon now – new Finextra researchBanks must get on AI bandwagon now – new F...
9662 views comments | 22 tweets | 31 linkedin
Twins fool HSBC voice biometrics - BBCTwins fool HSBC voice biometrics - BBC
9223 views comments | 21 tweets | 24 linkedin
UK SMEs missing out on £1.6bn by not accepting 'next gen' paymentsUK SMEs missing out on £1.6bn by not...
6922 views comments | 25 tweets | 18 linkedin
Bank/fintech collaboration can take transaction banking to new heightsBank/fintech collaboration can take transa...
6905 views comments | 12 tweets | 24 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job