25 April 2017
visit nextgenbanking.co.uk

ANZ outage blacks out eftpos and credit card transactions

25 August 2010  |  10760 views  |  1 Australian Flag

ANZ has suffered its second technical outage in as many months as a system glitch knocked out eftpos and credit card transactions across the country for three hours on Tuesday.

ANZ has yet to explain the cause of the glitch, which left retailers unable to process eftpos and credit card transactions between 11 am and 2 pm.

The Australian bank's branches and ATMs were unaffected by the cut-out.

The bank says the black-out was unrelated to the two-hour communications failure that knocked out its Internet, eftpos and ATm networks in June. This followed an earlier failure the previous week when a faulty disc at its Melbourne data centre killed its Internet and call centre facilities for the best part of a day.

In the UK, a systems glitch left Barclays customers unable to access their accounts online or use cash machines on Saturday.

Comments: (1)

Ketharaman Swaminathan
Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 27 August, 2010, 13:58

DBS Singapore, ANZ, Barclays, again ANZ - these are just the well-publicized cases of ATM / POS outages in the last few months. While fault-tolerant technologies already exist and can possibly prevent such outages, it appears that banks are finding it hard to justify their 1.5-2X costs in relation to more traditional technologies. The situation is rife for technology providers to innovate and create models that can be used to calculate and demonstrate to banks the $ value of the cost of such outages in terms of lost revenue, service costs and reputation loss.

 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Barclays glitch hits online and ATM customers

Barclays glitch hits online and ATM customers

23 August 2010  |  11589 views  |  0 comments
A&L account migration to Santander platform causes e-banking problems

A&L account migration to Santander platform causes e-banking problems

12 August 2010  |  9393 views  |  0 comments
Singapore central bank slams DBS and IBM over systems outage

Singapore central bank slams DBS and IBM over systems outage

05 August 2010  |  15765 views  |  0 comments
IBM employee fingered as culprit in massive DBS outage

IBM employee fingered as culprit in massive DBS outage

14 July 2010  |  17069 views  |  4 comments
ANZ National glitch delays salary payments

ANZ National glitch delays salary payments

01 October 2008  |  5289 views  |  0 comments
NAB glitch leaves workers without pay

NAB glitch leaves workers without pay

30 July 2008  |  7261 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Find out morevisit dh.comVisit capgemini.com

Top topics

Most viewed Most shared
hands typing furiouslyDoes the Buck Stop with GameStop?
14445 views 0 | 3 tweets | 14 linkedin
BBVA runs live funds transfers over RippleBBVA runs live funds transfers over Ripple
11468 views comments | 31 tweets | 20 linkedin
Alipay and WeChat near $3 trillion payments milestoneAlipay and WeChat near $3 trillion payment...
9638 views comments | 35 tweets | 38 linkedin
hands typing furiouslyBitcoin ETF Bites the Dust, Needs More Sec...
9004 views 0 | 7 tweets | 7 linkedin
Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile inWestern Union and MoneyGram unveil Faceboo...
8973 views comments | 17 tweets | 17 linkedin

Featured job

to 120K base, £300K ote, stock options
London, UK

Find your next job