22 August 2017
Find out more

HSBC rolls out online video consultations

01 June 2010  |  10878 views  |  1 anonymous figure in front of stock exchange

HSBC has launched an online video consultation service that enables its Premier customers in Hong Kong to hold virtual meetings with relationship managers.

Customers can access the Live Connect service through the bank's Web site, clicking on a button to open a window containing a real-time view of their relationship manager.

Using a webcam and their computer's speakers and microphone, they can then ask questions, getting instant financial advice information on products.

Initially introduced for selected Premier customers at the Ocean Centre and HSBC Main Building branches, it will be extended to all sites in Hong Kong by the end of the year.

Meanwhile, the bank has also launched an online sales assistant service, called Let Us Call You, designed to help customers resolve questions that arise when applying for products online.

Throughout the online application process, customers can opt for a call from a customer service representative by clicking on the Let Us Call You button. A window appears requesting the language of preference and phone number and the customer is then called by a customer service representative immediately.

Francesca McDonagh, head, personal financial services, Hong Kong, HSBC, says: "Both the Live Connect and the Let Us Call You services have been developed to cater to our customers' fast-paced, time-poor lives. We want to ensure that people who bank with us can access real people who can provide financial consultations at a time and place convenient to them."

Comments: (1)

A Finextra member
A Finextra member | 02 June, 2010, 08:47

I think we're going to see much more of these 'adviser in the distance' solutions.  Our customers Isbank and Akbank in Turkey provide similar services over 3G video phones.  Well done HSBC!

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

EX-Lloyds innovation boss chides HSBC over m-banking

EX-Lloyds innovation boss chides HSBC over m-banking

11 May 2010  |  21093 views  |  4 comments
Swift signs three-year video conferencing deal with BT

Swift signs three-year video conferencing deal with BT

16 February 2009  |  12140 views  |  0 comments
HSBC opens global network of telepresence conference rooms

HSBC opens global network of telepresence conference rooms

05 September 2008  |  10765 views  |  0 comments
Yorkshire introduces virtual agent to chat with mortgage customers

Yorkshire introduces virtual agent to chat with mortgage customers

24 January 2006  |  7631 views  |  0 comments

Related company news

 
visit www.dorsum.euvisit www.worldpaymentsreport.comdownload the paper now

Who is commenting?

A Finextra member Finextra Member Commented on: Real-time payments in...
A Finextra member Finextra Member Commented on: Barclays uses sensors...

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
11970 views comments | 26 tweets | 23 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
10408 views comments | 22 tweets | 32 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
9935 views 0 | 5 tweets | 1 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
9703 views comments | 10 tweets | 8 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
9640 views comments | 19 tweets | 23 linkedin

Featured job

Find your next job