23 June 2017
visit http://events.sap.com/gb/fsi-forum-2017/en/home

HSBC rolls out online video consultations

01 June 2010  |  10816 views  |  1 anonymous figure in front of stock exchange

HSBC has launched an online video consultation service that enables its Premier customers in Hong Kong to hold virtual meetings with relationship managers.

Customers can access the Live Connect service through the bank's Web site, clicking on a button to open a window containing a real-time view of their relationship manager.

Using a webcam and their computer's speakers and microphone, they can then ask questions, getting instant financial advice information on products.

Initially introduced for selected Premier customers at the Ocean Centre and HSBC Main Building branches, it will be extended to all sites in Hong Kong by the end of the year.

Meanwhile, the bank has also launched an online sales assistant service, called Let Us Call You, designed to help customers resolve questions that arise when applying for products online.

Throughout the online application process, customers can opt for a call from a customer service representative by clicking on the Let Us Call You button. A window appears requesting the language of preference and phone number and the customer is then called by a customer service representative immediately.

Francesca McDonagh, head, personal financial services, Hong Kong, HSBC, says: "Both the Live Connect and the Let Us Call You services have been developed to cater to our customers' fast-paced, time-poor lives. We want to ensure that people who bank with us can access real people who can provide financial consultations at a time and place convenient to them."

Comments: (1)

A Finextra member
A Finextra member | 02 June, 2010, 08:47

I think we're going to see much more of these 'adviser in the distance' solutions.  Our customers Isbank and Akbank in Turkey provide similar services over 3G video phones.  Well done HSBC!

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

EX-Lloyds innovation boss chides HSBC over m-banking

EX-Lloyds innovation boss chides HSBC over m-banking

11 May 2010  |  20990 views  |  4 comments
Swift signs three-year video conferencing deal with BT

Swift signs three-year video conferencing deal with BT

16 February 2009  |  12088 views  |  0 comments
HSBC opens global network of telepresence conference rooms

HSBC opens global network of telepresence conference rooms

05 September 2008  |  10712 views  |  0 comments
Yorkshire introduces virtual agent to chat with mortgage customers

Yorkshire introduces virtual agent to chat with mortgage customers

24 January 2006  |  6752 views  |  0 comments

Related company news

 
download the report nowvisit vasco.com/news/PSD2-compliant-solutionsvisit www.events.sap.com

Top topics

Most viewed Most shared
Santander's Openbank relaunched as 100% digital bankSantander's Openbank relaunched as 100% di...
15908 views comments | 48 tweets | 61 linkedin
Worldpay pilots app-only mPOS for small retailersWorldpay pilots app-only mPOS for small re...
8431 views comments | 17 tweets | 26 linkedin
Live: EBAday 2017, day twoLive: EBAday 2017, day two
8056 views comments | 4 tweets | 5 linkedin
UK banks will need to change one million sort codes under ring-fencing rulesUK banks will need to change one million s...
7429 views comments | 8 tweets | 25 linkedin
Live: EBAday 2017, day oneLive: EBAday 2017, day one
7420 views comments | 3 tweets | 4 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job