25 August 2016
Find out more

Y2K-like bug knocks out BoQ Eftpos system

04 January 2010  |  15842 views  |  0 Australian Flag

A Y2K-style bug affecting Bank of Queensland Eftpos terminals has left merchants across Australia unable to process card transactions over the New Year.

On New Year's Day, BoQ's Eftpos card processing system jumped from 2009 to 2016. This led to payments being rejected at the point of sale because customers' cards were due to expire before the incorrect date on the bank's computer systems.

BoQ's Eftpos system has been run by Australian e-payments vendor Keycorp since 2006, when the two signed a six year deal worth A$14.4 million for the upgrade and management of the bank's entire fleet of terminals. Meanwhile First Data provides processing services.

In a statement on its Web site, the bank says it is working with both vendors to fix the problem but, four days after it began, the glitch is still affecting merchant customers.

In the meantime, a temporary fix lets merchants enter a code to force terminals to ignore the transaction date. Although this still leaves receipts date-stamped as 2016, merchant settlement and customer statements will record the correct details.

KeywordsEFTPOS

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Skimming attacks push up Australian card fraud

Skimming attacks push up Australian card fraud

09 December 2009  |  10715 views  |  1 comments
Australian banks hit by tech glitches

Australian banks hit by tech glitches

03 August 2007  |  10291 views  |  0 comments
Bank of Queensland strikes credit card deal with Citibank

Bank of Queensland strikes credit card deal with Citibank

21 December 2006  |  15019 views  |  0 comments
Bank of Queensland outsources eftpos network to Keycorp

Bank of Queensland outsources eftpos network to Keycorp

26 July 2006  |  10473 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comFind out moreVisit www.abe-eba.eu

Top topics

Most viewed Most shared
hands typing furiouslyBlockchain: what to expect for 2017?
8189 views 0 | 54 tweets | 46 linkedin
hands typing furiouslyBig Data's Three Big Trends in 2016
6966 views 5 | 22 tweets | 13 linkedin
hands typing furiouslyHow Banks Are Losing Millions by Ignoring...
6421 views 9 | 22 tweets | 8 linkedin
Nordea looking for AI and blockchain breakthroughsNordea looking for AI and blockchain break...
6119 views comments | 17 tweets | 19 linkedin

Featured job

Find your next job