24 May 2017
Visit www.capgemini.com/worldreports

BofA to close 10% of branches as customers go online and mobile - WSJ

28 July 2009  |  7991 views  |  1 Bank of America Logo web screen shot

Bank of America plans to close around 10% of its 6,100 branches in response to shrinking customer demand as people turn to online and mobile banking, according to the Wall Street Journal.

Citing people familiar with the conversation, the paper says bank CEO Kenneth Lewis outlined the plan to investors in a meeting last week.

Liam McGee, president, consumer and small-business, BofA also said there would be branch closures but was unable to say how many locations would be affected.

According to WSJ sources, McGee told investors that the spur for the closures is changing customer preferences. With rapidly increasing numbers of people using Web and mobile banking, people are visiting branches less often.

A recent Fiserv-sponsored survey found that more than two million US households have adopted online banking and bill payment during the last year, meaning the services are now used in over three quarters of homes with Internet access.

Although mobile banking is still in its infancy, this year will see a breakthrough for the technology in the US, as it moves from niche to mainstream, attracting 10 million active users, according to TowerGroup.

BofA Plans to Cut 10% of Branches - WSJ

Comments: (1)

A Finextra member
A Finextra member | 29 July, 2009, 16:00

I blogged about this on the Javelin Strategy site yesterday. The data about U.S. consumer use of various channels is really quite surprising and often flies in the face of the simple stereotypes. For example, youngest adults are actually the most frequent users of branches (for non-cash reasons)

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

E-banking used by four in five online US households - survey

E-banking used by four in five online US households - survey

15 July 2009  |  6324 views  |  0 comments
US mobile banking goes mainstream - TowerGroup

US mobile banking goes mainstream - TowerGroup

26 May 2009  |  7593 views  |  0 comments
Recession-hit Americans turn to Web banking - comScore

Recession-hit Americans turn to Web banking - comScore

22 April 2009  |  7475 views  |  0 comments
E-banking draws half of online US population

E-banking draws half of online US population

13 March 2009  |  7854 views  |  0 comments
Back-office Merrill workers file overtime suit

Back-office Merrill workers file overtime suit

13 January 2009  |  6169 views  |  0 comments
Bank of America offers m-banking apps for Google Android

Bank of America offers m-banking apps for Google Android

23 October 2008  |  12170 views  |  0 comments
Merrill/BoA to cut 'thousands' of IT and operations jobs

Merrill/BoA to cut 'thousands' of IT and operations jobs

20 October 2008  |  7397 views  |  0 comments
Bank of America glitch locks out e-banking customers

Bank of America glitch locks out e-banking customers

23 September 2008  |  5698 views  |  0 comments
Bank of America signs one million to m-banking

Bank of America signs one million to m-banking

11 June 2008  |  7514 views  |  0 comments
Internet banking goes mainstream in US and UK - Gartner

Internet banking goes mainstream in US and UK - Gartner

20 February 2008  |  11887 views  |  0 comments | 1 linkedin
Bank of America clocks up 15 million e-banking customers

Bank of America clocks up 15 million e-banking customers

12 April 2006  |  5967 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comvisit www.events.sap.comvisit dh.com

Top topics

Most viewed Most shared
Google and PayPal partner for mobile shopping by fingerprintGoogle and PayPal partner for mobile shopp...
9037 views comments | 27 tweets | 28 linkedin
Banks must get on AI bandwagon now – new Finextra researchBanks must get on AI bandwagon now – new F...
8958 views comments | 22 tweets | 31 linkedin
Time for data-driven banking to come of ageTime for data-driven banking to come of ag...
8922 views comments | 29 tweets | 35 linkedin
Twins fool HSBC voice biometrics - BBCTwins fool HSBC voice biometrics - BBC
8802 views comments | 21 tweets | 24 linkedin
BBVA brings info and payments to social and messaging networksBBVA brings info and payments to social an...
6675 views comments | 11 tweets | 17 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job