04 May 2016
Find out more

Barclays pilots Microsoft Surface in new flagship concept branch

19 December 2008  |  20449 views  |  1 big screen

Barclays Bank has become the first bank in Europe to pilot Microsoft's Surface technology at a groundbreaking new branch in London that takes its inspiration from leading retailers such as Apple and Nike.

The site, underneath the iconic Piccadilly lights, was acquired by Barclays earlier this year and has been developed into the first "brand concept" bank branch in the UK, covering 8,000 square feet of retail space over three floors and making extensive use of new technology and design.

At its centrepiece, the branch features an evolving video wall installation designed to graphically represent London life using content from blogs and customer interests whilst personal consoles will enable people to contribute to the installation and explore relevant information from listings magazine Time Out.

Outside of opening hours, the front of the branch will be transformed into the 'Night Life' screen. This installation picks up the image of passers-by using face recognition technology and cameras and creates moving silhouettes on the screen together with thought bubbles containing random messages.

The interior of the branch has open cashier counters with no glass screens and features floor walking cashiers armed with laptops to help with customer queries. The branch will also use Microsoft's Surface technology to enable users to grab digital content with their hands and navigate information about Barclays' Premier banking account with simple gestures and touches.

A large self-service area includes a foreign ATM dispensing dollars and Euros and deposit machines for cash, cheques and coins. In another innovation, the branch will be open seven days a week from 9am to 7pm Monday to Friday, 9am to 5pm on Saturdays and 12pm to 5pm on Sundays.

Mike Amato, chief distribution and product officer for Barclays, says: "We have taken inspiration from retailers such as Apple and Nike and developed a space that attracts and engages individuals whilst conveying what the Barclays brand represents.

He says Barclays is undertaking an ongoing refurbishment of the entire branch network in the UK (currently 1733 branches) after extensive staff and customer consultation.

Comments: (1)

Daniel Gusev
Daniel Gusev - www.finfitapp.com - Moscow | 21 December, 2008, 09:54

The technology can serve well to impress wealthy customers with simulations of their funds being distributed to different assets by the Bank's representative simply dragging the symbols of them on the screen. But it may come a pricey instrument simply for the sake of account overview. 

Be the first to give this comment the thumbs up 0 thumb ups! (Log in to thumb up)
Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

NCR taps Microsoft Surface technology for branch transactions

NCR taps Microsoft Surface technology for branch transactions

19 November 2008  |  9935 views  |  0 comments
Barclays creates over 200 call centre jobs in Liverpool

Barclays creates over 200 call centre jobs in Liverpool

09 October 2008  |  11546 views  |  0 comments
Brits scared of the bank manager

Brits scared of the bank manager

06 December 2007  |  4966 views  |  0 comments
Bank of Scotland opens largest UK branch in Glasgow

Bank of Scotland opens largest UK branch in Glasgow

08 February 2007  |  9463 views  |  0 comments
Barclays poaches supermarket design expert for high street makeover

Barclays poaches supermarket design expert for high street makeover

02 November 2006  |  7674 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Find out moreFind out moreFind out more

Top topics

Most viewed Most shared
Deutsche Bank prepares for digital futureDeutsche Bank prepares for digital future
12384 views comments | 34 tweets | 65 linkedin
Apple Pay picks up 1 million new users a week; comes to ANZ customersApple Pay picks up 1 million new users a w...
8775 views comments | 20 tweets | 21 linkedin
Turkey launches national payments systemTurkey launches national payments system
7278 views comments | 21 tweets | 24 linkedin
IBM makes blockchain cloud playIBM makes blockchain cloud play
6970 views comments | 25 tweets | 23 linkedin
Yorkshire and Clydesdale Bank launch digital challenger bank BYorkshire and Clydesdale Bank launch digit...
5993 views comments | 22 tweets | 28 linkedin

Featured job

Find your next job