18 October 2017
Find out more

NAB sends customer account details to the wrong people

23 February 2007  |  14529 views  |  0 Sydney Opera House

The National Australia Bank (NAB) has sent the personal banking details of nearly 400 customers to the wrong people.

According to Australian press reports, statements including the account names, numbers and balances of 397 customers were posted to the wrong people after a computer crashed in the bank's post department.

NAB was alerted to the breach last week when a customer told the bank that she had been sent another person's account details.

Around 418 NAB customers who received wrong statements — some received more than one — were asked to destroy them.

NAB spokesman Geoff Lynch told reporters that the bank took full responsibility for the incident. Affected customers were informed of the blunder by phone and were sent a formal letter of apology.

Lynch claims there is nothing in the statements that exposes anyone to fraud risk.

The bank says it has informed the Federal Privacy Commissioner, the Banking and Financial Services Ombudsman and the Australian Prudential Regulatory Authority of the incident.

Last month UK high street bank Hbos said it had launched an investigation into how a customer who requested a copy of her bank statement ended up being sent the confidential details of 75,000 other account holders.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Hbos sends customer 75,000 statements

Hbos sends customer 75,000 statements

29 January 2007  |  10664 views  |  0 comments
NAB hit by denial of service attack

NAB hit by denial of service attack

20 October 2006  |  7647 views  |  0 comments
NAB offshores support jobs to India

NAB offshores support jobs to India

25 August 2006  |  7945 views  |  0 comments
NAB looks to move 100 jobs offshore

NAB looks to move 100 jobs offshore

10 July 2006  |  9126 views  |  0 comments
NAB UK outsources procurement-to-pay services

NAB UK outsources procurement-to-pay services

03 July 2006  |  7529 views  |  0 comments

Related company news

 
Register now visit www.capgemini.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15438 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8636 views comments | 16 tweets | 22 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
8183 views 0 | 8 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7688 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6884 views comments | 9 tweets | 17 linkedin

Featured job

Competitive base, commission, benefits
London, UK

Find your next job