20 January 2017
visit http://www.wolterskluwerfs.com

NAB sends customer account details to the wrong people

23 February 2007  |  14239 views  |  0 Sydney Opera House

The National Australia Bank (NAB) has sent the personal banking details of nearly 400 customers to the wrong people.

According to Australian press reports, statements including the account names, numbers and balances of 397 customers were posted to the wrong people after a computer crashed in the bank's post department.

NAB was alerted to the breach last week when a customer told the bank that she had been sent another person's account details.

Around 418 NAB customers who received wrong statements — some received more than one — were asked to destroy them.

NAB spokesman Geoff Lynch told reporters that the bank took full responsibility for the incident. Affected customers were informed of the blunder by phone and were sent a formal letter of apology.

Lynch claims there is nothing in the statements that exposes anyone to fraud risk.

The bank says it has informed the Federal Privacy Commissioner, the Banking and Financial Services Ombudsman and the Australian Prudential Regulatory Authority of the incident.

Last month UK high street bank Hbos said it had launched an investigation into how a customer who requested a copy of her bank statement ended up being sent the confidential details of 75,000 other account holders.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Hbos sends customer 75,000 statements

Hbos sends customer 75,000 statements

29 January 2007  |  10420 views  |  0 comments
NAB hit by denial of service attack

NAB hit by denial of service attack

20 October 2006  |  7246 views  |  0 comments
NAB offshores support jobs to India

NAB offshores support jobs to India

25 August 2006  |  7744 views  |  0 comments
NAB looks to move 100 jobs offshore

NAB looks to move 100 jobs offshore

10 July 2006  |  8899 views  |  0 comments
NAB UK outsources procurement-to-pay services

NAB UK outsources procurement-to-pay services

03 July 2006  |  7314 views  |  0 comments

Related company news

 
http://www.financialcrimerisk.fiserv.com/aml?r=finextra

Top topics

Most viewed Most shared
Banks face big profit loss to digitisation - McKinseyBanks face big profit loss to digitisation...
15311 views comments | 85 tweets | 107 linkedin
Seven banks plan blockchain platform for SMEsSeven banks plan blockchain platform for S...
12329 views comments | 48 tweets | 42 linkedin
Accenture beats Brexit blues with largest-ever London startup programmeAccenture beats Brexit blues with largest-...
10590 views comments | 30 tweets | 20 linkedin
hands typing furiouslyBlockchain: Time To Get Your Feet Wet
7288 views 0 | 23 tweets | 9 linkedin
RBI told the time is right to digitise the RupeeRBI told the time is right to digitise the...
7247 views comments | 14 tweets | 12 linkedin

Featured job

to Six-Figure Base, Bonus, Benefits
London, UK

Find your next job