25 March 2017
visit nextgenbanking.co.uk

Alliance and Leicester axes 350 back office jobs

26 January 2006  |  6459 views  |  0 Alliance & Leicester logo

UK bank Alliance and Leicester (A&L) is axing around 350 staff from its back office operations under plans to increase efficiency and cut costs at its retail banking division.

A&L says plans reduce paper-based processing means, the group will seek about 350 voluntary redundancies at its Bootle site on Merseyside, which currently employs around 2000 staff.

The bank reviewed its back office processes under plans to cut the ratio of cost-to-income at its retail bank to under 50% by 2010.

As a result of the planned improvements and automation of processes, call centre staff will now be able to resolve a far higher proportion of retail and commercial customer enquiries more quickly without the need to pass them to back office staff.

Richard Pym, group chief executive, A&L, says: "We are transforming Alliance & Leicester into the UK's leading direct bank. This requires modern, efficient banking processes across the group."

Redundancy costs will be incurred in 2006 and are expected to total between £20m-£25m.

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Customers want calls answered in the UK - Alliance and Leicester

Customers want calls answered in the UK - Alliance and Leicester

23 January 2006  |  6259 views  |  0 comments
A&L direct strategy leads to new concept branch

A&L direct strategy leads to new concept branch

20 October 2005  |  6729 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit capgemini.comvisit abe-eba.eu

Top topics

Most viewed Most shared
French retailer Carrefour launches online bank accountFrench retailer Carrefour launches online...
57176 views comments | 15 tweets | 35 linkedin
European Commission opens public consultation on fintechEuropean Commission opens public consultat...
8840 views comments | 42 tweets | 25 linkedin
Can banks really win in the payments business of the future? – new Finextra reportCan banks really win in the payments busin...
8622 views comments | 23 tweets | 37 linkedin
Westpac wants to take over your messaging keyboardWestpac wants to take over your messaging...
7109 views comments | 4 tweets | 10 linkedin
SecureKey taps IBM to put identity on the blockchainSecureKey taps IBM to put identity on the...
7059 views comments | 22 tweets | 15 linkedin

Featured job

Six Figure Base + Commission + Stock Options
London

Find your next job