22 April 2018
visit www.ebaday.com

A&L direct strategy leads to new concept branch

20 October 2005  |  6971 views  |  0 Alliance & Leicester Branch & Logo

The UK's Alliance & Leicester has opened the first of its new concept branches, part of a direct banking strategy it is implementing in a bid to cut costs.

Richard Pym, A&L chief executive, said last month that the bank is stepping up plans to encourage customers to use direct banking services in an attempt to cut the ratio of cost-to-income at A&L's retail bank to under 50% by 2010.

As part of the direct banking drive, A&L has unveiled its first new concept branch in Brighton in an effort to provide customers with more self-service options in addtion to a traditional branch counter service.

The branch has been kitted out with new deposit ATMs which enable customers to pay cash directly into card-based bank accounts and feature cheque scanning technology for hassle-free direct cheque deposit.

A bank of telephones has also been provided in a private area of the banking hall for customers who need to speak to specialist customer services staff.

Cathy Otero, manager of the re-vamped branch, says: "Customers will benefit enormously from the new design allowing them to bank in a relaxed, modern and welcoming environment.

"The enhanced self-service facilities within the branch are exactly what today's customers demand from their bank and ensures that they have quicker access to our existing team of specialist staff."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Death of cash would kill off one in ten related businesses - A&L

Death of cash would kill off one in ten related businesses - A&L

05 May 2005  |  6551 views  |  0 comments
Alliance & Leicester signs multi-channel document contract

Alliance & Leicester signs multi-channel document contract

06 December 2004  |  4714 views  |  0 comments
A&L says 85% of online mortgage applications are done in 60 seconds

A&L says 85% of online mortgage applications are done in 60 seconds

23 November 2004  |  3859 views  |  0 comments
Rise in Internet banking will hit Big Four - A&L

Rise in Internet banking will hit Big Four - A&L

15 November 2004  |  5149 views  |  0 comments
Alliance & Leicester to implement S1 Corporate Banking

Alliance & Leicester to implement S1 Corporate Banking

25 October 2004  |  4634 views  |  0 comments
UK banks in the midst of online revolution says A&L

UK banks in the midst of online revolution says A&L

11 October 2004  |  3460 views  |  0 comments
Brits switch to shopping on the Web

Brits switch to shopping on the Web

17 September 2004  |  4132 views  |  0 comments
Alliance & Leicester to spend £10m on Internet advertising

Alliance & Leicester to spend £10m on Internet advertising

06 April 2004  |  4762 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
Visit http://response.ncr.comvisit www.ebaday.comVisit https://aciworldwide.webex.com

Top topics

Most viewed Most shared
Top tier banks pass first transactions on trade finance blockchainTop tier banks pass first transactions on...
11220 views comments | 19 tweets | 26 linkedin
TransferWise becomes first non-bank to open settlement account with BofE RTGSTransferWise becomes first non-bank to ope...
9975 views comments | 18 tweets | 32 linkedin
Revolut launches spare change savings toolRevolut launches spare change savings tool
9871 views comments | 14 tweets | 19 linkedin
Barclays Bank sets up tech venture unitBarclays Bank sets up tech venture unit
9055 views comments | 16 tweets | 22 linkedin
Goldman Sachs acquires PFM startup Clarity MoneyGoldman Sachs acquires PFM startup Clarity...
8466 views comments | 9 tweets | 10 linkedin

Featured job

Competitive base + commission
London, UK

Find your next job