28 July 2017
visit www.finastra.com

A&L direct strategy leads to new concept branch

20 October 2005  |  6829 views  |  0 Alliance & Leicester Branch & Logo

The UK's Alliance & Leicester has opened the first of its new concept branches, part of a direct banking strategy it is implementing in a bid to cut costs.

Richard Pym, A&L chief executive, said last month that the bank is stepping up plans to encourage customers to use direct banking services in an attempt to cut the ratio of cost-to-income at A&L's retail bank to under 50% by 2010.

As part of the direct banking drive, A&L has unveiled its first new concept branch in Brighton in an effort to provide customers with more self-service options in addtion to a traditional branch counter service.

The branch has been kitted out with new deposit ATMs which enable customers to pay cash directly into card-based bank accounts and feature cheque scanning technology for hassle-free direct cheque deposit.

A bank of telephones has also been provided in a private area of the banking hall for customers who need to speak to specialist customer services staff.

Cathy Otero, manager of the re-vamped branch, says: "Customers will benefit enormously from the new design allowing them to bank in a relaxed, modern and welcoming environment.

"The enhanced self-service facilities within the branch are exactly what today's customers demand from their bank and ensures that they have quicker access to our existing team of specialist staff."

Comments: (0)

Comment on this story (membership required)

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board: sign up now

Related stories

Death of cash would kill off one in ten related businesses - A&L

Death of cash would kill off one in ten related businesses - A&L

05 May 2005  |  6395 views  |  0 comments
Alliance & Leicester signs multi-channel document contract

Alliance & Leicester signs multi-channel document contract

06 December 2004  |  4571 views  |  0 comments
A&L says 85% of online mortgage applications are done in 60 seconds

A&L says 85% of online mortgage applications are done in 60 seconds

23 November 2004  |  3743 views  |  0 comments
Rise in Internet banking will hit Big Four - A&L

Rise in Internet banking will hit Big Four - A&L

15 November 2004  |  5037 views  |  0 comments
Alliance & Leicester to implement S1 Corporate Banking

Alliance & Leicester to implement S1 Corporate Banking

25 October 2004  |  4511 views  |  0 comments
UK banks in the midst of online revolution says A&L

UK banks in the midst of online revolution says A&L

11 October 2004  |  3336 views  |  0 comments
Brits switch to shopping on the Web

Brits switch to shopping on the Web

17 September 2004  |  4018 views  |  0 comments
Alliance & Leicester to spend £10m on Internet advertising

Alliance & Leicester to spend £10m on Internet advertising

06 April 2004  |  4650 views  |  0 comments

Related company news

 

Related blogs

Create a blog about this story (membership required)
download the paper nowvisit www.ncr.comvisit www.worldpaymentsreport.com

Who is commenting?

Top topics

Most viewed Most shared
US firm to implant employees with RFID chipsUS firm to implant employees with RFID chi...
9531 views 16 comments | 33 tweets | 38 linkedin
hands typing furiouslyHow automation can help transform the fina...
8155 views 0 | 6 tweets | 2 linkedin
Industry task force sets out US path to faster paymentsIndustry task force sets out US path to fa...
7857 views comments | 5 tweets | 7 linkedin
Santander looks to smooth fintech integration with BiBoxSantander looks to smooth fintech integrat...
7351 views comments | 16 tweets | 15 linkedin
hands typing furiouslySWIFT Blockchain POC: enhanced cross-borde...
7046 views 1 | 4 tweets | 13 linkedin

Featured job

Competitive
Frankfurt, Germany or CEE Region

Find your next job