The Royal Bank of Scotland and its NatWest subsidiary are introducing an automated process that will see them make commercial real estate lending decisions of up to £2 million in just 45 minutes.
The Royal Bank of Scotland is shedding hundreds of UK technology jobs, offshoring much of the work to India.
The Royal Bank of Scotland is rolling out a customer service "hybrid bot" from vendor LivePerson that hands over to a human colleague if questions flummox its artificial intelligence.
On the day that Royal Bank of Scotland reported its first quarterly profit in 12 years, the sweet taste of success has turned bitter for customers of subsidiary NatWest who have seen transfers from accounts vanish and mobile apps and online banking go dark.
At the end of last year, the government announced its target to reduce emission rates 57% by 2030 on 1990 levels. However, with the continual delay of the Clean Air Bill and scepticism from many about the priority of climate change in Brexit negotiations, it is becoming more unlikely that these targets will be met.
The European Commission has opened an in-depth investigation to assess whether the alternative package proposed by the UK authorities is an appropriate replacement for the commitment for the Royal Bank of Scotland (RBS) to divest Williams & Glyn, required as part of its restructuring plan.
Royal Bank of Scotland is closing another 158 UK branches, with the loss of hundreds of jobs, citing the "dramatic shift" in how people bank in the age of mobile and online services.
Tax-payer owned Royal Bank of Scotland has pledged to take out a further £750 million in operating costs over the next year and £2.5 billion over the next four years after reporting widening losses, its ninth-successive year without a profit.
Every NatWest and Royal Bank of Scotland branch is to get a specialist 'TechXpert' who will help customers use online and mobile banking and raise awareness of other non-branch alternatives.
The UK Government is proposing a package of measures worth £750 million which would transform state-owned RBS into a gateway for challenger bank access to the high street and small and medium-sized business market.
© Finextra Research 2017