Nordea is to introduce artificial intelligence technology to analyse customer text queries and forward the correspondence to the right department.
Nordea has picked through the hundreds of developers to have expressed interest in its new Open Banking programme to find a select few who will now pilot an account information service (AIS) API.
Nordea Life and Pensions in Norway has welcomed its latest recruit, Nova, an AI-based chatbot that has been trained to respond to customer questions relating to pension and insurance in Norwegian.
Nordea is to relocate a number of staff into Stockholm Fintech Hub to collaborate on-site with startups from across Sweden.
The robots are coming, so says Nordea, which has already 'hired' a host of 'virtual employees' to take on repetitive tasks and is planning to introduce smarter, AI-based colleagues in the near future.
Exemplifying the ongoing trend for large banks to join forces with smaller fintech companies, Stockholm-based Betalo has struck a deal with Nordea to offer its mobile money service to the bank's 1.8 million private customers.
Wolters Kluwer’s OneSumX Risk and Management Information Systems (MIS) Reporting solutions will be implemented at Nordea Bank Russia (NBR).
Starting today, Nordea’s customers can use Samsung Pay, a new payment service, to make in-store payments with their mobile phones.
Saxo Payments says the UK's exit from the European Union could have a devastating impact of bank-to-corporate relationships, with one-third of companiess surveyed by the bank considering moving their operations out of Britain when Article 50 is triggered.
A new Nordea report focusing on the future of the corporate and business-to-business payments landscape, including the changing role of banks and the impact of new technology, has shown that a lack of industry standardisation is a key concern among businesses.
© Finextra Research 2017