Pentagon Federal Credit Union (PenFed), the third-largest credit union in the United States, announced it has standardized on DocuSign, Inc. (DocuSign) for Digital Transaction Management (DTM) to provide top-tier service to members at home and those based abroad.
DocuSign is helping PenFed go fully digital for dramatic ROI, lower costs, and increased security and compliance by eliminating the need to print, fax, scan and overnight documents to complete new account openings, loan applications and other transactions.
"At PenFed, giving our members the best possible customer experience is mission critical," says Chris Martin, senior vice president of Service Center Operations at PenFed. "DocuSign gives our members convenience and peace of mind with the ability to do their banking easily - anywhere, anytime - while knowing their information is absolutely secure."
PenFed has been providing members with world-class banking solutions since 1935. Trusted globally by more than a million members, PenFed champions solutions that align with its customer-centric culture and provide members with the greatest mobility, security and ease of use, regardless of the time zone in which they're doing business. Currently, PenFed oversees more than $18 billion in assets under management with hopes to quadruple this number in the coming decade.
Part of achieving PenFed's long-term goals is making a digital transformation to allow members to transact business with PenFed wherever they go. "As the credit union industry leader and global standard for Digital Transaction Management, DocuSign integrates seamlessly with our systems and processes on our website, over the phone and even in our mobile app securely," adds Martin. "With DocuSign as our DTM partner, we're confident that our members will continue to receive cutting-edge digital solutions even as we move toward achieving our projected growth goals."