23 November 2017
visit www.avoka.com

San Antonio FCU automates branch transactions with NCR

29 July 2014  |  1377 views  |  0 Source: NCR

NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, is piloting a dynamic branch transformation solution with San Antonio Federal Credit Union (SACU) to modernize and automate non-cash branch transactions.

The solution is being piloted in three branches of the San Antonio, Tex.-headquartered financial cooperative and is based on the NCR Netkey software platform. Designed to run on the NCR SelfServ 85, a stylish, slimline kiosk with multi-touch capabilities, the SACU solution will give members a fast, convenient self-service alternative to perform account transfers, make payments and perform account updates while in a branch. The SACU solution integrates directly with the Symitar core, providing substantial transaction cost savings to credit unions such as SACU.

"We are dedicated to providing our members with the best customer experience possible, and technology helps us deliver on our promise," said Adele Glenn, Technology Solutions Architect, SACU. "Through the new touchscreen experience designed by NCR, our members will have fast, convenient access to their banking needs while visiting our branch and in the future, at remote, off-premise locations. By using self-service for basic transactions, we are able to free up our associates to concentrate on providing deeper customer interactions."

The SACU solution allows credit union members to access their accounts by either providing their online banking credentials or by swiping a SACU card and providing their online banking password. After authentication, members can then perform a variety of transactions, including viewing their accounts or account history, transferring funds from one account to another, making a payment, updating account information and viewing current rates on loans and mortgages. The solution also enables SACU to display marketing messages to its members, allowing for increased cross-selling and revenue generation opportunities.

"The branch remains a vital component to a credit union's retail strategy. Through NCR software, hardware and professional services design, we can transform member experiences to create a modern and pleasant interaction with the financial institution," said Ruth Fornell, vice president and general manager of Software and Professional Services, NCR Financial Services.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related company information

NCR

Related blogs

Create a blog about this story (membership required)
visit www.capgemini.comvisit www.response.ncr.comvisit https://www.niceactimize.com

Top topics

Most viewed Most shared
Ripple boss predicts central bank adoption of blockchainRipple boss predicts central bank adoption...
21082 views comments | 33 tweets | 36 linkedin
AmEx partners Ripple and Santander for blockchain-enabled cross-border paymentsAmEx partners Ripple and Santander for blo...
12506 views comments | 15 tweets | 42 linkedin
Barclays warns of unprecedented online fraud this ChristmasBarclays warns of unprecedented online fra...
10260 views comments | 17 tweets | 35 linkedin
Sepa instant payments goes liveSepa instant payments goes live
9604 views comments | 45 tweets | 78 linkedin
ING brings data privacy to blockchain transactionsING brings data privacy to blockchain tran...
8509 views comments | 25 tweets | 35 linkedin

Featured job

Competitive package
New York City, NY - USA

Find your next job