Through a competitive selection process, United chose CUnify for its reliability and state-of-the-art relational database foundation to streamline workflows, improve overall performance and provide seamless payments integration.

"To begin our selection process for a technology provider, we first asked 'what do our members want and need and will our technology support our position to provide it?'. The most outstanding factor in our decision to choose Fiserv was that CUnify is specifically designed for member centricity," said Joanne Nelson, vice president of Compliance and IT, United Credit Union. "Everything we saw with Fiserv showed us that we could achieve our goals and deliver outstanding services to our members."

With $142 million in assets and six locations across Missouri, United will utilize Fiserv to help deliver superior products and services to its 20,000 members. The functionality of CUnify will enable United to streamline back office capabilities, moving from manual processes to a real-time automated system. In addition, the relational reporting data will allow a complete view of the member to support their financial services needs. These features will aid in increasing member satisfaction by offering faster, more reliable servicing, as well as giving employees more time to spend on personal service. Employees also benefit from reduced training time due to the ease of navigation and automation of the solution.

The changing payment preferences of the members at United indicated the need for electronic personal payments capabilities. New to members, United will offer the ability to make person-to-person payments via Popmoney, which was selected for its security and ease of use. Following implementation, members will have the ability to securely send, receive and request money to/from individuals for purposes such as making a last-minute rent payment, sending money to a family member in an emergency, or paying a small business or service provider upon completion of a project.

"United has their pulse on delivering advanced financial services efficiently and effectively through the best technology available," said Mark Sievewright, division president, Credit Union Solutions, Fiserv. "Fiserv solutions help credit unions deliver an outstanding financial experience, which drives satisfaction and value for members."