Financial Partners Credit Union is the first financial institution to use new interactive, remote video software to deliver teller services in the greater Los Angeles area. Working closely with NCR Corporation (NCR), the global leader in consumer transaction technologies, and FTSI, Financial Partners launched their first NCR Interactive Teller at their branch in Downey, Calif., in May.
With interactive video software from NCR, Financial Partners members can bank with a live video teller and conduct up to 95 percent of typical teller transactions, extending its capabilities far beyond that of today's ATMs.
"FPCU has been working toward branch transformation since 2008 with our improved website, mobile banking, phone automation, new ATMs, paperless smart branches, and now Interactive Teller," said Nader Moghaddam, CEO of FPCU. "As leaders in adopting new technologies to serve our customers more effectively, we are committed to bringing our customers personalized service in more locations in a consistent manner though the implementation of the new Interactive Teller."
Interactive Teller allows a live teller to take remote control of the device while engaging the member over two-way video, providing a personalized experience. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting members and tellers in a face to face, highly personal engagement.
"FTSI is proud to have helped Financial Partners implement this groundbreaking new technology," said Susan Napier, President & CEO of FTSI. "Becoming the first to market with interactive video tellers demonstrates Financial Partners' commitment to smarter products, convenient services, leading-edge technology, and greater return on investment for members."
Financial Partners worked closely with branch transformation specialists at NCR and FTSI to reduce overhead costs, enable branch employees to focus on member-facing activities, and most importantly build deeper connections with their members.
"Financial institutions throughout North America are recognizing the exceptional service they can provide their members and customers through Interactive Teller," said Jed Taylor, vice president and general manager of NCR Interactive Services. "Through longer teller-service hours and deeper interactions, Interactive Teller can help financial institutions efficiently bring more services and a better experience to their customers - without losing that human touch."