Alkami Technology, a provider of digital banking solutions, announced that Anchorage, Alaska-based Credit Union 1 has selected Alkami's ORB Platform to provide its more than 76,600 members with an updated platform that ensures consistency between its physical branches and digital channels. The new platform will seamlessly integrate with the credit union's existing core solution from D+H.
Credit Union 1 selected the ORB Platform to replace its existing system and provide its member base with a modern digital banking experience consistent with the service received at its branches. In addition, the new platform delivers a consistent omnichannel experience that enables members to seamlessly monitor their accounts on a daily basis using their preferred channel. The credit union also anticipates the new platform to better support members' needs by equipping them with the tools and resources necessary to better manage their monetary transactions. Furthermore, Alkami's platform will ultimately improve member communication, thus enhancing service.
"Branches are never going away. What will and is changing, however, is how we bank," said Tom Newins, president and CEO of Credit Union 1. "More than half of our members are online, but they still expect the same level of service as what they receive at the branch. With Alkami's ORB platform, we'll be able to provide superior service and help our members make smarter financial decisions - regardless of whether they choose to interact with us online or in person."
Alkami's ORB Platform is the ultimate digital banking platform, delivering an omnichannel banking experience with consistency across all channels. As a single digital banking platform, it strengthens service, effectively promotes products and services, improves member support, and heightens security. Alkami provides the ORB Platform as either a license or SaaS solution.
"At Alkami, we continue to bring 'The Ultimate' in digital banking to the marketplace by enabling financial institutions like Credit Union 1 to significantly enhance and simplify the user experience of their digital banking channels," said Stephen Bohanon, founder, chief strategy and sales officer of Alkami Technology. "As banking continues to evolve and consumers expect superior convenience and flexibility, Credit Union 1 will continue to be a leader and an innovator, and we look forward to being a part of their journey."