NCino, Inc., the leader in secure, cloud-based operating solutions to the financial services industry, has introduced a basic use license of its Bank Operating System.
nCino Lite enables financial institutions to broaden their use of the platform by granting read-only licensee access to users not normally involved in lending, but valuable to the referral process.
nCino's Bank Operating System consolidates the functions of loan origination, CRM, business process management and reporting under a single cloud-based environment to provide bankers a more holistic view of borrower relationships at any point in time. nCino Lite gets more financial institution employees involved in monitoring referrals for new products and services, acknowledging their role to impact and also benefit from visibility into customer or member relationships. These include tellers, branch managers or personal bankers who do not generally perform the types of loans for which nCino is configured to accommodate.
On average, nCino customers see a 33 percent increase in borrower satisfaction. nCino Lite extends the wealth of data and analytical insight afforded from the Bank Operating System to institution personnel, resulting in wider - and better - use of information for customer service, marketing and account management decisions. The licensing option gives the frontline feedback on the status of their referrals, view into dashboards and reporting, and other tools to more fully understand the complete picture relationship of any one customer or member.
"Financial institutions exhaust tremendous resources each year on customer acquisition and growth," said Pierre Naudé, CEO, nCino. "nCino Lite grants additional opportunities to use our Bank Operating System's referral capabilities to drive increased wallet share and revenue as a result of stronger consumer satisfaction, retention and relationship profitability."
Since the Bank Operating System is built on top of the Salesforce platform, nCino can extend the same tiered seat licensing options to its financial institution customers. nCino also received an investment from salesforce.com in early 2014.