The Yorkshire plans to use ServiceNow as a single system of record and develop it beyond IT to automate service relationships across the enterprise.

The Yorkshire is the UK's second largest building society with 3.5 million customers, 4,300 employees and assets of over £33 billion. A building society is a financial institution owned by its members as a mutual organization. Building societies offer banking and related financial services, including savings and mortgage lending.

"We chose ServiceNow because the technology is aligned to our strategic objectives, it's easy and simple to use and delivers better customer experience. This was not just an IT decision; we asked our colleagues in business functions who chose ServiceNow because it was intuitive and because the interface had a better look and feel. ServiceNow is one of our platforms for IT transformation. With its ability to automate services, we can continue to create an IT department of the future that is well positioned to facilitate our growth strategy and enable business services," said Andy McCleod, the Yorkshire's Head of IT Service Delivery.

The Yorkshire is replacing legacy IT tools with ServiceNow to create a single system record and standardize IT processes such as incident, problem, change release, configuration and request. It will also provide a consumerized experience for colleague service requests, providing the functionality to make requests, submit problems or request changes. These services can be requested from IT and also from other departments through catalog-based services, including facilities, procurement, planning and finance. ServiceNow will manage these request/fulfill relationships and, in doing so, provide an easily accessible "shop front" for expediting service requests and speeding fulfillment of those requests across the business.

The ServiceNow professional services team is working with the Yorkshire's IT team to ensure a smooth transition and successful implementation.