Hampton Roads Bankshares outsources ATM management to Diebold
01 April 2014 | 1260 views | 0
Streamlining automated teller machine (ATM) fleet management for Hampton Roads Bankshares, Inc., Diebold, Incorporated (DBD) is delivering a variety of outsourced services that will strengthen compliance and enhance terminal availability.
With ATM channel management services handled by Diebold, the bank's staff will have more time to focus on building relationships with customers. In addition, Diebold has added several deposit automation-enabled Opteva® ATMs to the bank's fleet, enabling the migration of more routine transactions to the self-service channel.
With headquarters in Virginia Beach, Va., and branches located in Virginia, North Carolina, Maryland and Delaware, Hampton Roads Bankshares is a bank holding company operating three primary subsidiaries - Bank of Hampton Roads, Gateway Bank & Trust Co. and Shore Bank. The bank selected Diebold's outsourced services to reduce its administrative demands and to address Payment Card Industry (PCI) compliance for its ATMs.
"Our customers expect more when it comes to the self-service channel, including uninterrupted availability and the assurance their transactions are secure," says James Williams, senior vice president and director of information technology, Hampton Roads Bankshares. "Diebold is helping us meet these expectations with the added benefit of freeing up our staff to concentrate on addressing other customer needs. It's a win-win for us - and more importantly, our customers."
Diebold's software deployment services will enhance the bank's PCI compliance by ensuring all security patches and anti-virus and operating system software are up to date on the ATMs. The company's ATM Endpoint Protection Monitoring and alarm monitoring services will enhance security for customers. And Diebold's OpteView® Resolve™ solution will improve the uptime of the bank's ATMs by enabling remote diagnostics and repairs.
Diebold also added eight deposit automation-enabled ATMs to Hampton Roads Bankshares' fleet, enabling customers to complete teller-like cash and check deposits at the ATM. The technology enhances customers' self-service experience and drives more traffic to the ATM channel, reducing teller line wait times inside the branch.
"Hampton Roads Bankshares consistently focuses on improving its consumer services," said Mychal D. Kempt, vice president, North America operations, Diebold. "Through deposit automation technology and outsourced services, the bank is setting itself apart in the marketplace by giving its staff more time to devote to customers."